Sarah Hassan
Minneapolis
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Receptionist
Briva Health
10.2023 - Current
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Helping clients read and understand paperwork.
- Faxing documents and progress notes.
- Calling county/ providers to help find status of clients cases.
Case Manager
Eastern African Housing Service
08.2018 - 09.2023
- Providing face to face or phone client benefits to individuals from socially and culturally diverse backgrounds.
- Helping to manage their budget every month.
- Finding proper housing that fits within their budget.
- Works with HR and IT to set up offices and cubicles for new hires
- Plans office events, including town halls and team bonding activities.
- Finding resources and helping them with bridging.
Front Desk Receptionist
Minnesota Minority Trucking School
07.2017 - 03.2018
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed
- Process payments for students.
Office Manager
Ellie's Advertising
08.2015 - 07.2017
- Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Organize and schedule meetings and appointments
- Organize office operations and procedures
- Coordinate with other department on all office equipment
- Provide general support to visitors
- Responsible for creating PowerPoint slides and making presentations
- Manage executives' schedules, calendars, and appointments.
Education
Associate of Arts -
Saint Paul College - A Community And Technical College
Saint Paul, MN05.2019
High School Diploma -
Eagan Senior High School
Eagan, MN09.2016
Skills
- Professional and friendly front desk receptionist with nearly four years of professional experience
- Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment
- Able to learn new software quickly and have expert skills in MS Word and Outlook
- Attention To Detail
- Interpersonal Skills
- Decision Making
- Flexibility
- Approachable
- Communication
- Professionalism
- Organization
- Conflict Resolution
- Records Management
- Resource Management
Timeline
Receptionist
Briva Health
10.2023 - Current
Case Manager
Eastern African Housing Service
08.2018 - 09.2023
Front Desk Receptionist
Minnesota Minority Trucking School
07.2017 - 03.2018
Office Manager
Ellie's Advertising
08.2015 - 07.2017
Associate of Arts -
Saint Paul College - A Community And Technical College
High School Diploma -
Eagan Senior High School
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