Sarah Lowell
Minneapolis
Summary
Dynamic Shift Leader with proven expertise at Estes Enterprises, LLC, excelling in team supervision and customer service. Adept at cash handling and inventory management, I consistently enhance operational efficiency and foster a positive work environment. My strong communication skills and creative problem-solving abilities drive team success and elevate customer satisfaction.
Overview
11
11
years of professional experience
Work History
Shift Leader
Estes Enterprises, LLC (MSP Airport)
Minneapolis
09.2023 - Current
- Supervised and led employees to maintain productivity and customer service levels.
- Worked closely with human resources to support employee management and organizational planning.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed daily workflow and scheduled staff for adequate coverage.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Maintained positive working relationship with fellow staff and management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Shift Leader
Hudson (Dufry)
Minneapolis
08.2014 - 09.2023
- Supervised and led employees to maintain productivity and customer service.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored and maintained equipment to ensure operational efficiency.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
Bachelor of Arts - Spanish Language/German Language
Bemidji State University
Bemidji, MNBachelor of Arts - German
University of Minnesota
Minneapolis, MNSkills
- Team leadership
- Staff scheduling
- Inventory management
- Cash handling
- Customer service
- Equipment maintenance
- Communication skills
- Time management
- Decision-making capacity
- Creative problem solving
- Team supervision
- Assigning work
- Role modeling
- POS system operation
- Staff supervision
- Positive attitude
- Equipment troubleshooting
- Interpersonal relations
- Inventory counts
- Shift leadership
Timeline
Shift Leader
Estes Enterprises, LLC (MSP Airport)
09.2023 - Current
Shift Leader
Hudson (Dufry)
08.2014 - 09.2023
Bachelor of Arts - Spanish Language/German Language
Bemidji State University
Bachelor of Arts - German
University of Minnesota