Sarah Scales
Zimmerman,MN
Summary
Proven Parts Manager with a track record of enhancing inventory management systems at O'Reilly Auto Parts, leading to streamlined operations. Expert in customer service and inventory auditing, I've significantly improved efficiency and customer satisfaction. My approach to problem-solving and dedication to accuracy have consistently boosted productivity and minimized financial losses.
Overview
2025
2025
years of professional experience
Work History
Parts Manager
O'Reilly Auto Parts
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Specialist
Bumper to Bumper
Service Writer/Office Manager
Norgren's Auto
04.1998 - 03.2001
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Presented different repair options to customers to help each person make appropriate choices.
Data Entry Clerk
Admiral Merchants
09.1989 - 06.1990
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Parts Specialist
Miller Chevrolet-cadillac
02.2019 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Education
General Studies
St. Francis High School
Saint Francis, MN06.1989
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Stock management
- Inventory auditing
- Returns processing
- Inventory restocking
- Coordinating paperwork
- Customer relations
- Reviewing deliveries
- Hardworking and reliable
Timeline
Parts Specialist
Miller Chevrolet-cadillac
02.2019 - Current
Service Writer/Office Manager
Norgren's Auto
04.1998 - 03.2001
Data Entry Clerk
Admiral Merchants
09.1989 - 06.1990
Parts Manager
O'Reilly Auto Parts
Parts Specialist
Bumper to Bumper
General Studies
St. Francis High School
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