Saraiah Sanftner
Pulse Evangelism
Woodbury
11
years of professional experience
Results-driven administrative professional with experience in donor database management and Salesforce CRM. Expertise in financial processing, data management, and developing actionable reports for senior leadership and the Board of Directors. Proven track record in managing sensitive information with confidentiality while enhancing operational efficiency in a fast-paced Donor Ministries environment.
Work History
Administrative Assistant, Donor Ministries
2 Years 5 Months- Serve as the primary point of contact for donor, donation, and Donor Ministries-related inquiries, responding professionally and promptly to incoming calls and emails from donors and other constituents.
- Manage donor accounts and maintain accurate, timely, and complete donor and donation records within Salesforce, supporting effective donor relationship management, data integrity, and reporting.
- Work extensively in Salesforce to manage donor information, process and track gifts, run customized reports, and provide requested data and insights to the Donor Ministries department.
- Process incoming gifts through multiple channels, including stock, EFT, wire transfers, ACH, checks, cash, credit cards, and other forms of giving.
- Collaborate closely with the Finance department to support accurate donation processing, financial tracking, reconciliation, reporting, and responsible stewardship of organizational resources.
- Prepare, edit, generate, and mail weekly donor receipts, donor letters, and other donor communications, ensuring accuracy and timely delivery.
- Process all invoices for the Donor Ministries department and provide ongoing administrative and financial support to the team.
- Built and managed Salesforce dashboards and reporting tools tracking Pulse Evangelism's financial forecast and organizational performance, supplying senior leadership, including CEO and Board of Directors, with critical insights.
- Prepared metrics, reports, and presentation materials for weekly Donor Ministries L10 meetings and monthly all-staff meetings, translating data into actionable insights for informed decision-making.
- Utilize Salesforce, Monday.com, and other organizational tools to manage workflows, projects, data, tasks, and cross-functional initiatives.
- Managed donor collateral and inventory, ensuring materials were adequately stocked and coordinating ordering to support donor communications and fundraising initiatives.
- Support the planning and execution of fundraising events, with primary responsibilities including registration, donation processing and collection, event setup and teardown, and operational logistics.
- Assemble, organize, and train donation counting teams for fundraising events, establishing processes to ensure donations are handled accurately and responsibly.
- Maintain a high level of confidentiality, accuracy, and attention to detail when handling donor information, financial records, and sensitive organizational data.
- Identified opportunities for improving donor operations, administrative workflows, data management practices, and internal processes, enhancing efficiency, accuracy, and accountability.
- Collaborate across Donor Ministries, Finance, leadership, and other internal teams, serving as a key connection point for donor and donation-related needs.
Assistant Office Manager
11 Months- Managed daily office operations and administrative processes, achieving accuracy and timeliness in a fast-paced environment.
- Maintained customer records, databases, filing systems, and electronic documentation, ensuring accuracy and accessibility of information.
- Coordinated vendor relationships and administrative needs to support efficient day-to-day operations.
- Maintained customer records, databases, filing systems, and electronic documentation while ensuring information remained accurate and accessible.
- Entered and maintained data across multiple systems and generated reports to support business operations and decision-making.
- Coordinated vendor relationships and administrative needs, enhancing support for efficient day-to-day operations.
Property Management Administrator
8 Months- Coordinated property management operations through administrative support, document management, vendor communication, and financial processing to streamline workflows.
- Processed vendor and tenant invoices and maintained accurate lease, renewal, and property documentation in both digital and hardcopy formats.
- Addressed tenant concerns and coordinated repairs, maintenance, and support services, ensuring timely issue resolution and tenant satisfaction.
- Monitored construction and maintenance projects, communicating project updates, delays, and schedule changes to appropriate stakeholders.
- Cultivated vendor relationships and ensured compliance with local, state, and federal regulations to maintain operational integrity.
Amusement Park Manager
1 Year 3 Months- Managed daily park operations, ensuring seamless coordination of food concessions, retail, ticketing, and guest services.
- Supervised, scheduled, trained, and motivated staff, upholding high customer service and operational standards.
- Facilitated recruitment and hiring of seasonal employees, enhancing team capabilities through mentoring and performance support.
- Supported recruitment and hiring of seasonal employees and developed staff strengths through mentoring and performance support.
- Planned and executed special events, including birthday parties, tournaments, and team-building activities.
- Developed strong vendor relationships and supported effective purchasing and service coordination.
Activity Aide
3 Years 9 Months- Advocated for resident needs while collaborating with interdisciplinary teams, enhancing individualized care and fostering meaningful participation.
- Advocated for resident needs and collaborated with interdisciplinary teams to support individualized care and meaningful participation.
- Built strong relationships with residents and families through empathy, communication, and consistent individualized support.
- Monitored resident needs, allergies, dietary restrictions, and activity care plans to ensure tailored support and well-being.
Operations Manager
1 Year 11 Months- Managed daily operations, employee scheduling, staffing, and customer service to enhance member experience in a high-volume fitness environment.
- Supported recruiting, hiring, onboarding, and training processes while mentoring staff to promote professional development.
- Assisted with recruiting, hiring, onboarding, and training employees while mentoring staff and supporting professional development.
- Enhanced employee retention by fostering positive work environment and aligning staff strengths with operational needs.
Education
High School Diploma
- Vocal Performance, Linguistics
Skills
Donor & Donation Operations
Salesforce CRM
Database management
Data reporting
Data reporting
Report Generation
Data Analysis
Monday.com management
Event Operations
Executive analysis
Team Coordination
Cross-functional teamwork
Admin operations
Office Management
Microsoft Office
Excel
PowerPoint
Timeline
Administrative Assistant, Donor Ministries
Pulse Evangelism
03.2024 - CurrentRead More
Assistant Office Manager
ProTurf
04.2023 - 03.2024Read More
Property Management Administrator
Link Logistics
07.2022 - 03.2023Read More
Amusement Park Manager
Lancer Hospitality - Como Town
04.2021 - 07.2022Read More
Activity Aide
New Harmony Care Center
08.2017 - 05.2021Read More
Operations Manager
LA Fitness
08.2015 - 07.2017Read More
University of Minnesota Duluth
from Vocal Performance, Linguistics
Read More
Saint Paul Conservatory for Performing Artists
High School Diploma
Read More