High-achieving Reservations Manager effective in analyzing relevant information to change sales and booking strategies. Adept in forecasting revenue streams and maintaining the (Sevenrooms, Serveme, Eatapp) reservation system. Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction.
Hi, I’m
Saranzaya Boldbaatar
Animal Husbandry
Ulaanbaatar,Mongolia
Summary
Overview
9
years of professional experience
Work History
Beefbar DubaiDubai, United Arab Emirates
Assistant Reservations Manager
07.2022 - 03.2023
Job overview
- To supervise the professional greeting of guests to the highest standard
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online and phone reservations inquiries and assisted guests and questions throughout entire reservations and make daily floor plan.
- Worked closely with front desk to achieve full occupancy of restaurant.
- Provided train to the new joiners and floor team.
- Handled inventory control for front office and stationery supplies, reordering low stock items.
- Organize opening and closing duties, write a daily report to the management.
OPA DubaiDubai, United Arab Emirates
Senior Receptionist
05.2021 - 07.2022
Job overview
- Kept reception area clean and neat to give guests positive first impression.
- Greetings with customers check the reservation and lead to the table where they located.
- Organize daily reservations do table assignment and daily floor plan.
- Answer the phone calls, engaged with the guest answer questions and provide them information about concept.
- Work closely with floor managers provide them right information about guests.
- Performs opening and closing duties,
- Provide training for new joiners.
- Handle the guest's complain transfer to the managers on duty.
- Trained new staff in |Sevenrooms| navigation and customer service standards.
Bla Bla Beach clubDubai, United Arab Emirates
Receptionist, Hostess
11.2020 - 02.2021
Job overview
- Greetings with guests and host them to the table.
- Answered customer questions about hours, seating, concept and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- work closely with supervisor and managers, forward their order
Prego Foodstuff Trading LLCDubai, United Arab Emirates
Assistant Manager
06.2018 - 10.2020
Job overview
- Reviewed daily sales and gross profit report to assess company efficiency.
- Work closely with an owner forwarding his order.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Mongolian University of Life SciencesUlaanbaatar, Mongolia
Secretary, Student Advisor
10.2013 - 06.2017
Job overview
- Answering calls and emails, handling correspondence.
- Maintaining meeting diaries, arranging appointments and daily report documents, memos and invoices.
- Organizing documents, files, archives and making copies, faxing.
- Work close with teachers and students, create students data in the school system.
- Pointed students to relevant information about academic and personal support services available on campus.
- Making supply for office and maintain inventory for monthly and yearly.
- Maintained daily report documents, memos and invoices.
Education
Mongolian University of Life SciencesUlaanbaatar, Mongolia
Bachelor of Science from Animal Husbandry
05-2013
University Overview
Skills
- Ul>
- Friendly service mentality
- P>Telephone reservations
- P>Staff Management
- P>Self-Motivated
- P>Active Listening
- P>Good Telephone Etiquette
- Customer satisfaction
- Fluency in Mongolian, English
Additional Information
Additional Information
Date of Birth:
10.05.1991
Languages
English
Fluent
Mongolian
Native
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Reservations Manager
Beefbar Dubai
07.2022 - 03.2023
Senior Receptionist
OPA Dubai
05.2021 - 07.2022
Receptionist, Hostess
Bla Bla Beach club
11.2020 - 02.2021
Assistant Manager
Prego Foodstuff Trading LLC
06.2018 - 10.2020
Secretary, Student Advisor
Mongolian University of Life Sciences
10.2013 - 06.2017
Mongolian University of Life Sciences
Bachelor of Science from Animal Husbandry
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