Savanah Parker
Hugo
Summary
Dedicated healthcare support professional specializing in medication management and patient care, with a strong foundation in in-person interactions and online insurance claims processing. Committed to enhancing patient outcomes through effective communication and a patient-centered approach. Proven ability to adapt quickly to new challenges, ensuring seamless support in diverse healthcare settings.
Overview
4
4
years of professional experience
Work History
MTM Technician
Prime Therapeutics LLC
Eagan, MN
07.2025 - Current
- Handled a high volume of inbound and outbound calls with Provider offices and Pharmacies relating to MTM medication requests, Prior authorizations, insurance claims, and medication questions.
- Maintained accurate member records and verified MTM eligibility across multiple platforms, including Prime’s MTM system, MSA Toolbox, and RX Claims
- Triaged and transferred MTM related questions to internal teams or help lines, providing clear guidance and maintaining smooth program operations.
Administrative Assistant
HealthPartners GHI
11.2023 - 07.2025
- Designed and sustained digital and physical filing systems to support seamless access to documents.
- Managed complex calendars and scheduling for three senior executives, coordinating internal and external meetings and travel arrangements.
- Coordinated communications between internal teams and external clients, answering phone calls, emails, and addressing inquiries.
- Trained new staff on office protocols and software systems, fostering a collaborative work environment.
Clinic Assistant
HealthPartners GHI
10.2022 - 11.2023
- Greeted and checked in approximately 80 patients daily, ensuring a welcoming atmosphere and efficiently managing patient flow within the clinic.
- Answered 60 phone calls on average daily and responded to patient inquiries, directing calls to appropriate medical staff and providing information on services and procedures.
- Processed patient payments, handling both cash, check, and credit transactions, and issuing receipts as needed.
- Handled patient intake forms, ensuring all necessary documents were completed, signed, and filed accurately.
Pharmacy Technician
Walgreen’s
01.2022 - 10.2022
- Assisted pharmacists in the preparation and dispensing of prescription medications, ensuring accuracy and proper labeling.
- Assisted with insurance billing and verified insurance information to ensure proper coverage and minimize claim denials.
- Managed medication inventory, including receiving deliveries, checking stock levels, and ensuring medications were stored correctly to maintain potency.
- Provided support in the administration of vaccinations and other health-related services, adhering to clinic and regulatory protocols.
Education
High School Diploma -
White Bear Lake Highschool
White Bear Lake06-2021
Skills
- Administrative support
- Data entry
- Customer service
- HIPPA
- Microsoft applications
- Organization
- Insurance claims processing and reviewing
- Knowledge of Medicare and CMS guidelines
Timeline
MTM Technician
Prime Therapeutics LLC
07.2025 - Current
Administrative Assistant
HealthPartners GHI
11.2023 - 07.2025
Clinic Assistant
HealthPartners GHI
10.2022 - 11.2023
Pharmacy Technician
Walgreen’s
01.2022 - 10.2022
High School Diploma -
White Bear Lake Highschool