Savanna Hall
Forest Lake
Summary
Motivated Caseworker with high-level integrity and a strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, deescalation techniques, and issue resolution methods.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager, Case Manager
New Pathways, Inc.
07.2019 - Current
- Achieve positive client outcomes by developing and implementing comprehensive case management plans
- Participate in regular professional development opportunities to stay current on best practices within the field of case management
- Evaluate program effectiveness continually through data analysis
- Develop comprehensive discharge plans to transition clients to appropriate service providers in community
- Provide crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely
Youth Development Specialist
Northwest Passage Ltd.
06.2017 - 07.2019
- Prevented/resolved crisis situations safely and effectively
- Helped clients build skills to navigate a variety social situations
- Facilitated service work with outside organizations to expand community involvement
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
Server, Bartender, Manager
Tippy Canoes
04.2009 - 06.2017
- Created and deployed successful strategies to boost performance and increase efficiency in different areas
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Correctly calculated inventory and ordered appropriate supplies
- Led and directed team members on effective methods, operations and procedures
Staffing Specialist
Hudson Staffing
03.2014 - 10.2014
- Managed applicant tracking system (ATS) database
- Scheduled and conducted interviews
- Completed criminal background checks
- Specimen testing and analysis
- Investigated poor performance claims or concerns
- Collaborated with multiple human resource departments to determine short and long-term hiring needs
Residential Counselor
Cottonwood Group Home
12.2013 - 01.2014
- Established healthy relationships with residents in the facility
- Provided constant supervision to ensure safety of clients and employees
- Displayed sensitivity to cultural and linguistic needs of clients and families served
Education
Bachelor of Science - Criminology
University Of Wisconsin River Falls
River Falls, WI2019
Associate of Applied Science - Criminal Justice- Corrections
Wisconsin Indianhead Technical College
New Richmond, WI2011
Skills
- Outstanding Observational Abilities
- Policy Enforcement
- Motivational Interviewing
- Supervision
- Risk and Needs Assessments
- Court Procedures
- Crisis Prevention Intervention
- Behavior Modification Tactics
- Substance Abuse Knowledge
- Goal Setting
- Conflict Management
- Person-Centered Case Planning
- Case Documentation
- Skilled in Intake Interviewing
Certification
- Crisis Intervention and Prevention
- Principles of Subject Control
- Suicide Prevention
- Trauma-Informed Care
- Compassion Fatigue
- Diversity and Inclusivity
- Dialectical Behavioral Therapy
Timeline
Program Manager, Case Manager
New Pathways, Inc.
07.2019 - Current
Youth Development Specialist
Northwest Passage Ltd.
06.2017 - 07.2019
Staffing Specialist
Hudson Staffing
03.2014 - 10.2014
Residential Counselor
Cottonwood Group Home
12.2013 - 01.2014
Server, Bartender, Manager
Tippy Canoes
04.2009 - 06.2017
Bachelor of Science - Criminology
University Of Wisconsin River Falls
Associate of Applied Science - Criminal Justice- Corrections
Wisconsin Indianhead Technical College
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