Savanny Sdoeung
Minneapolis
Summary
Dedicated administrative professional with a proven track record in thriving fast-paced office environments. Hardworking team player, adept at efficiently completing a range of clerical tasks and providing comprehensive administrative staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision.
Overview
9
9
years of professional experience
Work History
Medical Receptionist II
Melrose Center
06.2021 - Current
- Organized paperwork such as charts and medical intake questionnaire for office and patient needs.
- Registered and verified patient records before triage with most up-to-date information.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling and with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and scanning, collected copayments and mandated forms.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Conducted patient intake interviews, recording and documenting relevant information.
- Supported office staff and operational requirements with administrative tasks.
- Inbound and outbound call center for medical facility, scheduling appointments, and handling patient inquiries.
- Helped patients complete necessary medical forms and documentation.
Customer Service Representative/Sales Assistant
Ultimate Events
06.2017 - Current
- Customer service experience indirectly and directly with customers and colleagues
- Data entry-level work
- Assisting and computer troubleshoot for sales and management teams
- 4 years experience with administrative tasks and projects for sales, management team and accounting
- Working sales and competent knowledge of equipment and confidential processes
- Proficient with using computers and phone etiquette
- Trained new personnel regarding company operations, policies and services
- Offered advice and assistance to customers, paying attention to special needs or wants
Medical Banking Specialist
Select
04.2017 - 06.2017
- Customer service indirectly and directly - Assisting and fulfilling member’s inquiries and concerns in regards to their Health Savings Accounts and account administrating - Answering high volume phone calls - Documentation, troubleshooting, and educating members while following procedures to keep personal health information confidential
Fulfillment Associate
Amazon Fulfillment Center
12.2016 - 03.2017
- Working with cutting edge technology to pick customer orders on all levels of a multi-mezzanine while following strict standards of safety and customer obsession
Phlebotomist – Collections Tech II
American Red Cross
03.2015 - 03.2016
- Exceptional customer service - Conducting confidential health history interviews and determining donor eligibility
- Perform phlebotomy and provide donor care during the collection of safe blood units
- Work independently and as a team to maintain positive public relations at all times - Work to sustain my personal goals as well as pay attention to detail to contribute to being a cost effective company.
Education
No Degree - Library And Information Science
Minneapolis Community And Technical College
Minneapolis, MNNo Degree - Human Development And Family Studies
North Dakota State University
Fargo, NDHigh School Diploma -
Mankato East High School
Mankato, MN06.2013
Skills
- Customer Service Skills
- Leadership Skills
- Entry-Level Skills
- Front Desk Operations
- Time Management
- Organizational Skills
- Adaptability
- Outpatient Procedures
- HIPAA Guidelines
- Telephone Etiquette
Timeline
Medical Receptionist II
Melrose Center
06.2021 - Current
Customer Service Representative/Sales Assistant
Ultimate Events
06.2017 - Current
Medical Banking Specialist
Select
04.2017 - 06.2017
Fulfillment Associate
Amazon Fulfillment Center
12.2016 - 03.2017
Phlebotomist – Collections Tech II
American Red Cross
03.2015 - 03.2016
No Degree - Library And Information Science
Minneapolis Community And Technical College
No Degree - Human Development And Family Studies
North Dakota State University
High School Diploma -
Mankato East High School
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