Sayha Thach
Rochester
Summary
Assistant General Manager with expertise in operations management, staff development, and customer service. Proven ability to enhance guest experiences and drive team performance through effective mentoring and coordination.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Hotel Indigo
Rochester
07.2022 - Current
- Coordinated daily operations to ensure seamless guest experiences and service excellence.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Handled cash accurately and prepared deposits.
- Assisted in the recruitment, hiring, onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversee daily hotel operations, ensuring exceptional guest service and satisfaction.
- Collaborate with department heads to streamline processes, enhancing operational efficiency.
- Trained new staff members, equipping them with skills needed for success in their roles.
Sales Coordinator
Kahler Grand Hotel & Marriott Hotel Rochester
Rochester, MN
05.2012 - 07.2022
- Coordinated sales efforts between hotel departments to enhance guest experiences and operational efficiencies.
- Developed and maintained relationships with corporate clients to drive repeat business and customer loyalty.
- Assisted in creating comprehensive proposals for event bookings, ensuring alignment with client expectations.
- Managed scheduling and logistics for sales presentations, maximizing team productivity and meeting deadlines.
Education
Health Unit Coordinator
Rochester Community And Technical College
Rochester, MN06-2005
Skills
- Staff management
- In-house accounting
- Handling direct billing accounts, A/R and bank deposit
- Operations management
- Customer service
- Staff hiring
- Budget control
- Payroll administration and timekeeping
- Performance evaluation and monitoring
- Proficient in Profitsword, Operas, PMS, Word, Excel, MARSHA and STR
- Employee scheduling
Timeline
Assistant General Manager
Hotel Indigo
07.2022 - Current
Sales Coordinator
Kahler Grand Hotel & Marriott Hotel Rochester
05.2012 - 07.2022
Health Unit Coordinator
Rochester Community And Technical College