Scott Graham
Eden Prairie
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Manager, Adjusting Services – Auto Bodily Injury
American Family Insurance Claim Services
2018.11 - Current
- Provide leadership and management direction to achieve efficient claim handling and quality customer service for casualty claims. Responsible for developing skills of individuals and motivating them to perform at their maximum ability. Facilitate continuous development of people, processes, and culture to ensure customer service industry leadership.
- Key Behaviors
- Lead Change: Lead and reinforce change to drive and sustain business results
- Develop Talent: Develop people to meet both their career goals and the organizational goals
- Achieve Results: Consistently achieve results through my team, even under tough circumstances
- Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of difference audiences.
Sr. Casualty Adjuster – Bodily Injury
2013.04 - 2018.11
Casualty Desk Adjuster - Investigation
2012.02 - 2013.04
Education
Bachelor of Science - Agribusiness Management
Arizona State University
Tempe, AZ2008-12
Senior Claim Law Associate - undefined
American Educational Institute
2016-09
Skills
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Cross-functional teamwork
- Performance management
- Negotiation
- Coaching and mentoring
- Data analysis
- Risk management
- Change management
Certification
- Minnesota P&C Resident Independent Adjuster License – 40863740
- May 2023
Training
- McKinsey Academy
- Black Management Accelerator – June 2023 Cohort
- Part 1 – Adaptability & Resilience
- Part 2 – Problem Solving
- Part 3 – Capstone and Business Strategy
Management Philosophy
Lead with customer driven attitude while providing guidance for development and decision making.
Timeline
Manager, Adjusting Services – Auto Bodily Injury
American Family Insurance Claim Services
2018.11 - Current
Sr. Casualty Adjuster – Bodily Injury
2013.04 - 2018.11
Casualty Desk Adjuster - Investigation
2012.02 - 2013.04
Senior Claim Law Associate - undefined
American Educational Institute
Bachelor of Science - Agribusiness Management
Arizona State University