Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Munson

Farmington

Summary

Customer service professional with 9 years of experience committed to helping all customers find exceptional solutions. I am seeking a full-time position that will enable me to use my skills and customer service experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Technician

Poquet Auto
11.2020 - Current
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspect and repair inventory vehicles before they are sold.
  • Change and balance tires and perform four wheel alignments.

Service Technician

Camping World
04.2020 - 11.2020
  • Diagnosed and troubleshot problems, repairing, and restoring campers to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.

Machine Operator

SteinAir Inc.
10.2017 - 04.2020

09/2017 to Current

Machine Operator & Aircraft Wiring Technician

Stein Air Inc. – Faribault, MN

  • Design and create various products using AutoCAD Software
  • Import designs into a DXF file
  • Finalize aircraft instrument panel with graphics and paint
  • Inspect all graphics and designs to ensure proper alignment and accuracy
  • Wire electrical aircraft instrument panel
  • Shipping and Receiving

Maintenance Technician

Standard Heating And Air Conditioning
08.2013 - 09.2017

08/2013 to 09/2017

Maintenance Technician

Standard Heating and Air Conditioning – Minneapolis, MN

  • Provide annual maintenance and service on customers heating and cooling systems
  • Ensuring the customers systems are operating effectively and safely
  • Managed inventory to keep equipment running at optimal performance
  • Identified unsafe equipment while recommending alternative options
  • Maintained a 99% satisfied customer rating
  • Sold annual maintenance plans

Assistant Manager

Discount Tire Co.
03.2008 - 08.2013

03/2008 to 08/2013

Assistant Manager/Sales

Discount Tire Co. – Bloomington, MN

  • Training new and existing employees
  • Continued education on new product
  • Oversight on all productive supplies and inventory
  • Met and exceeded numerous sales goals at multiple locations
  • Maintained a 99% satisfied customer rating
  • Exceeded individual monthly sales goals

Education

High School Diploma -

Eastview High School
Apple Valley, MN
06.2004

Skills

  • Detail-Oriented
  • Communication
  • Customer service
  • Computer skills
  • Leadership
  • Creativity
  • Problem-solving

Certification

  • N.A.T.E. CERTIFICATION-MARCH, 2016
  • EPA LICENSE-MARCH, 2014
  • CERTIFIED SATISFACTION LEVEL I-SALES, 2009
  • ADVANCED SALES CERTIFIED SATISFACTION LEVEL II, 2009
  • CUSTOMER SERVICE CERTIFIED SATISFACTION LEVEL III, 2010

Timeline

Service Technician

Poquet Auto
11.2020 - Current

Service Technician

Camping World
04.2020 - 11.2020

Machine Operator

SteinAir Inc.
10.2017 - 04.2020

Maintenance Technician

Standard Heating And Air Conditioning
08.2013 - 09.2017

Assistant Manager

Discount Tire Co.
03.2008 - 08.2013

High School Diploma -

Eastview High School
Scott Munson