Summary
Overview
Work History
Education
Skills
Timeline
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Scott F. Pollack

La Crescent,MN

Summary

With an impressive tenure spanning more than three decades, I bring to the table an extensive wealth of experience marked by a commitment to excellence. My journey includes immersive training from renowned industry leaders such as HP, IBM, Compaq, Dell, and EMC, showcasing a dedication to staying at the forefront of technological advancements. Throughout my multifaceted career, I have seamlessly transitioned through various pivotal roles, including team technical lead, project lead, sales, help desk, hardware support, and high-level technical escalation. My diverse skill set encompasses a broad spectrum of technologies, with a primary focus on Microsoft-based solutions, including but not limited to Exchange, Office, MS Project, Server environments (2000/2003/2008), Terminal Services, Microsoft and Veritas Clustering, MS SQL, SSRS, VMware GSX/ESX, P2V, Citrix XenApp, among others. In dynamic environments spanning industries such as banking, medical, manufacturing, and small offices, I have consistently excelled. I have overseen networks of varying scales, demonstrating leadership over 5500 servers and thousands of computing devices across 100+ sites, including multinational locations. My contributions have been instrumental in the realms of SAN/disaster recovery planning and implementations, ensuring meticulous adherence to compliance standards such as HIPAA, OTS, and Sarbanes-Oxley guidelines. My track record is not merely that of a doer but rather one marked by a legacy of accomplishments in navigating and enhancing complex technological landscapes.

Overview

21
21
years of professional experience

Work History

Senior Technical Account Manager

Dell
12.2018 - Current
  • Proactively monitor client systems, resulting in a 76% reduction in Sev 1 calls.
  • Serve as a key point of contact for clients, ensuring success.
  • Advise and mentor on best practices and solutions.
  • Author and deliver detailed technical reports on their environment health.
  • Develop and maintain strong customer relationships as a trusted advisor.
  • Global Lead ISO for Optimize
  • Lead of Process Improvement Team (Optimize)
  • ISO Auditor/Enforcement ISO standards

Enterprise Escalation Master Engineer

Dell
01.2013 - 12.2018
  • Provide expert-level escalation technical support for Compellent storage systems.
  • Contribute to ISO compliance documentation and certification.
  • Deliver proactive and reactive solutions, collaborating with other vendors.
  • Manage CSE Transitional Team and mentor L1/L2 staff.
  • Assist in onboarding new staff.

Systems Engineer

Sovran
07.2012 - 01.2013
  • Architect, design, and implement infrastructure solutions.
  • Conduct business consultations and design meetings.
  • Author Statements of Work for projects.
  • Implement VMware upgrades, Microsoft Exchange installations, and SAN provisioning.
  • Install and upgrade Citrix XenApp.

Systems Engineer/Systems Analyst

Modis(3M)
11.2010 - 07.2012
  • Spearhead thin client computing environment responsibilities.
  • Design, maintain, and troubleshoot thin client environments and application virtualization.
  • Lead large-scale Citrix XenApp/XenDesktop implementation and migration.
  • Implement NetScaler/AccessGateway and Citrix Provisioning.
  • Develop and document installation procedures and policies.
  • Cross-train staff on new technologies.

Senior Engineer/Wintel Team Lead

Talent Software (Acxiom)
05.2010 - 10.2010
  • Wintel team member responsible for large data center migrations
  • SAN migrations EMC-Hitachi
  • P2V/P2P using Platespin and VMWare convertor.
  • Ongoing support after migration
  • Staff delegation/mentoring
  • Project lead duties
  • Key point person of problem escalation/resolution

Senior Systems Engineer/Staff Lead/Mgr

Mayo Clinic
12.2006 - 03.2010
  • Team member responsible for maintaining over 2900 Windows NT\2000\2003\2008 x86, x64 and Itanium based systems, along with VMware hosts.
  • Duties also focused on automation of manual maintenance procedures, maintaining actual systems and staff augmentation. Current evolving system in place is responsible for the reduction of 120-man hours per month needed.
  • Create custom reporting from all management tools using SQL 2005/SSRS, Microsoft Sharepoint, along with an analytics system to provide data and trending to management.
  • Hardware platforms include HP Blade systems (P and C series), HP Superdome platform, Proliant rack mount servers, HP/Hitachi storage, Emulex & Qlogic HBAs (Mezz and slotted) HBAnywhere pathing
  • NetApp Filers (provisioning/permissioning, increasing\assigning volumes)
  • HP EVA FC SAN
  • Perform staff mentoring and training, along with performing annual reviews, new candidate selection/interviewing. Develop and write instructional documentation to also aid new staff.
  • Project assessment, design and implementation.
  • Large scale VMware migration and management of 115 VMware ESX hosts. (P2V and new operating system installs totally 65% of entire environment encompassing three physical campuses and 6 data centers)
  • Present budget requests/project requests to management committees.
  • Participant in Lean/Six Sigma evaluation of procedures and duties.

Senior Systems Engineer

Mayo Clinic – Xylo Tech
01.2006 - 12.2006
  • Perform system builds, including administration tools and inventory tracking and monitoring.
  • Assist in layout/planning of weekly and quarterly maintenance and upgrade schedules for 1200 plus Windows based systems.
  • Utilize tools such as HP SIM, ECM, VMware, Veritas Clustering and RDP for deployment of new systems.
  • Review/improve efficiencies and procedures to streamline new deploy and disaster recovery of critical systems.
  • Research and refine daily processes, troubleshoot, repair and tune current systems.
  • Assist in training new employees, document procedures, tools and equipment.
  • Develop time and resource saving procedures to improve overall effectiveness of staff.

Senior Network Engineer/Administrator

Ashley Furniture Industries
07.2004 - 01.2006
  • Focus on network overhaul and migration.
  • Lean on Exchange 5.5-2000 migration for worldwide organization along with daily Exchange system administration.
  • Terminal Service integration, Internet filtering\monitoring, bandwidth protection.
  • Design and implement Disaster Recovery solutions for 24X7 systems. Lead on WinNT\Active Directory installation\migration.
  • Implement VMware solution with installation of new IBM SAN, Qlogic HBAs, large scale server migration via VMware.
  • Daily tasks include but not limited to performance monitoring and fine tuning, troubleshoot client issues, both internally and worldwide.
  • Responsible for systems at 9 worldwide facilities. Design, develop and implement systems on an as needed basis. Research, create and develop company IT policies.
  • Mentor and train junior staff along with assist in interview process for prospective new employees.
  • Implemented Barracuda email spam filtering for enterprise
  • Implemented\Managed Websense content web filtering for all worldwide locations
  • Managed Blackberry Messaging Server
  • Perform investigative data recovery for legal purposes.
  • IIS support and Installation.

Education

Skills

  • IT infrastructure management
  • Training and mentoring
  • Business process improvement
  • Incident management

Timeline

Senior Technical Account Manager

Dell
12.2018 - Current

Enterprise Escalation Master Engineer

Dell
01.2013 - 12.2018

Systems Engineer

Sovran
07.2012 - 01.2013

Systems Engineer/Systems Analyst

Modis(3M)
11.2010 - 07.2012

Senior Engineer/Wintel Team Lead

Talent Software (Acxiom)
05.2010 - 10.2010

Senior Systems Engineer/Staff Lead/Mgr

Mayo Clinic
12.2006 - 03.2010

Senior Systems Engineer

Mayo Clinic – Xylo Tech
01.2006 - 12.2006

Senior Network Engineer/Administrator

Ashley Furniture Industries
07.2004 - 01.2006

Scott F. Pollack