SEAN BLOMME

• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Configured hardware, devices, and software to set up work stations for employees.
• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Walked individuals through basic troubleshooting tasks.

Responded to customer inquiries and provided technical assistance over phone and in person.

• Work in Microsoft Azure Active Directory.
• Improved end-user satisfaction with prompt and effective resolution of technical issues through remote desktop support tools.

• Prioritized IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
• Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.
• Replaced old laptops and workstations.
• imaged new and existing equipment with SCCM.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Answered miscellaneous technology questions.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
• deployed and moved network printers to different departments
• troubleshooted basic network issues.
• patched networking cables for new computer hardware and phone hardware in network closets.
• Deployed and repaired Dell Thin Clients.
• Troubleshooting VMware workstation and environments.
• deploying document scanners installing correct drivers and software.
• Answered IT requests by telephone email or to support internal and outside computer hardware, software, network, application access and telecommunications systems.
• diagnosing and resolving issues with mobile devices
• Familiar with SCCM Manager, Microsoft office, Microsoft Teams, Microsoft RPS, Microsoft OS. SCCM Remote control Client. SolarWinds monitoring tool
• Some minor experience with 66 block wiring closets

• Managed call flow and responded to technical support needs of customers.
• Trained customers on how to use application and hardware.
• Worked with higher level's of technical support to resolve customer tickets Data center support.

• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Maintained servers and networking equipment.
• Worked strongly with administration and school staff & students.
• Deploying new IT related equipment.
• Troubleshooting end user IT request through email or by phone or by self submitted tickets
• familiar with Bomgar remote tool

• Provided technical support.
• Trained staff on applications and hardware questions setup and repaired computers Miscellaneous task my mentor assigned me.