Sean Permann
Rochester,MN
Summary
Healthcare professional with 8+ years managing high-volume, time-sensitive support services, balancing people flow, materials flow, and customer needs to keep care moving. Proven ability to prevent service issues from becoming crises through proactive communication, disciplined standards, and real-time prioritization. Lean Six Sigma Black Belt with strong compliance focus. Exhibits calm leadership in high-pressure situations, including surge and emergency readiness.
Overview
22
22
years of professional experience
Work History
Surgical Services- Health Unit Coordinator
Mayo Clinic
Rochester, MN
10.2023 - Current
- Coordinate real-time admissions, discharges, and transfers in Surgical Services; ensure accurate documentation and rapid communication across nursing, anesthesia, surgeons, and support services.
- Function as the operational hub for OR flow and patient throughput; triage issues, escalate early, and coordinate resources to prevent service disruptions.
- Maintain compliance with institutional policies and documentation requirements in a high-acuity, time-sensitive environment.
- Resolve patient/family concerns professionally and coordinate service recovery across teams to support a positive experience.
Environmental Services Assistant Supervisor
Mayo Clinic
Rochester, MN
05.2017 - 10.2023
- Managed daily EVS operations across assigned areas, directing workload and regulating staffing to meet fluctuating patient volume and service demand.
- Served as the “voice of the customer” by rounding with clinical partners, triaging service issues, and resolving problems proactively before they escalated.
- Led and developed a large frontline workforce (60+ EVS techs; 20 custodians) through daily direction, coaching, and expectation-setting to sustain service quality and accountability.
- Used Press Ganey and HCAHPS feedback to identify service gaps, prioritize actions, and adjust deployment, sustaining average satisfaction scores of 80%+.
- Partnered with Infection Prevention, Nursing, and Facilities to implement and sustain cleaning/disinfection standard work, contributing to an ~80% reduction in hospital-acquired C. difficile in assigned areas.
- Applied Lean/Six Sigma tools (root cause, standard work, audits/rounding) to improve room turnover, responsiveness, and compliance, reducing rework and improving reliability.
- Participated in hiring panels by interviewing candidates, asking structured questions, and scoring applicants using standardized selection tools in partnership with leadership.
- Supported workforce management through onboarding/training and timekeeping and served as a witness in corrective action meetings as part of leadership development/coaching to prepare for increased supervisory responsibility.
Direct Support Professional
Ability Building Center
Rochester, MN
06.2016 - 05.2017
- Supported 15-20 individuals with physical and cognitive disabilities by maintaining structured routines, ensuring safety, and enforcing care plans and organizational policies.
- Communicated effectively during high-stress situations, coordinating with supervisors and community partners to resolve issues while maintaining dignity and compliance.
Combat Engineer (12B)
U.S. Army
Fort Riley, Kansas
09.2003 - 04.2012
- Deployed to Iraq as a Combat Engineer; led teams of 10-30 soldiers in high-risk conditions with consistent focus on safety, accountability, and operational execution.
- Planned and executed complex operations requiring strict adherence to standards, cross-team coordination, and rapid problem resolution.
- Oversaw construction and infrastructure projects overseas, coordinating personnel, materials, and timelines while ensuring safety and quality requirements were met.
- Completed NCO professional development and technical training (carpentry, masonry, and electrical systems).
- Sergeant
Education
Lean Six Sigma - Black Belt
Six Sigma Amsterdam
Amsterdam, NL04.2022
Bachelor of Science - Healthcare Administration
Charles Town, WV10.2022
Masters - Healthcare Administration
Charles Town, WV04.2025
Masters - Business Administration
American Military Univeristy
Charles Town, WV05.2026
Skills
- Facilities & Operations Supervision
- Preventive & Reactive Work Coordination
- Process Improvement (Lean / Six Sigma)
- Customer & Patient Service Resolution
- Regulatory & Policy Compliance (Joint Commission, OSHA)
- Team Coaching, Training & Performance Management
Timeline
Surgical Services- Health Unit Coordinator
Mayo Clinic
10.2023 - Current
Environmental Services Assistant Supervisor
Mayo Clinic
05.2017 - 10.2023
Direct Support Professional
Ability Building Center
06.2016 - 05.2017
Combat Engineer (12B)
U.S. Army
09.2003 - 04.2012
Lean Six Sigma - Black Belt
Six Sigma Amsterdam
Bachelor of Science - Healthcare Administration
Masters - Healthcare Administration
Masters - Business Administration
American Military Univeristy