Selah Schelkoph
Lakeville
Summary
I am a senior at the University of North Dakota pursuing a Bachelor’s degree in Business Management/HR. Currently I am a Resident Manager for UND Housing and Residence Life, with experience in team building, adaptability, customer service, and working with diverse teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Manager
University of North Dakota
08.2025 - Current
- Served as a primary resource for 92 on-campus apartments and their residents, addressing maintenance issues and other concerns promptly.
- Planned, developed, and executed community engagement events for these residents, including many international students.
- Supported a diverse student population, developing strong interpersonal communication and cross-cultural skills.
- Built a welcoming, inclusive community where all residents felt valued and supported.
- Strengthened customer service and attention-to-detail skills through daily interactions with residents.
Management Trainee
Enterprise Mobility
05.2025 - 08.2025
- Completed hands-on rotational training program covering sales, customer service, operations, and business management.
- Trained in hiring, coaching, and leading teams to meet performance and customer service goals.
- Learned financial management skills including profit and loss analysis, cost control, and budgeting.
- Handled customer calls, reservations, and customer information using phone systems and company software.
Camp Counselor
CAMP VICTORY MINISTRIES INC
06.2023 - 08.2024
- Facilitated clear communication among campers and staff, resolving conflicts and fostering positive interactions.
- Organized and executed daily schedules, team-building activities, and special events tailored to age groups and camp objectives.
- Managed unexpected situations with quick thinking and flexibility to ensure smooth operations in dynamic environments.
- Promoted an inclusive environment by encouraging campers from diverse backgrounds to participate and feel valued.
Crew Trainer
Culver's Restaurants
03.2020 - 02.2024
- Trained and guided crew members in their daily tasks, providing ongoing support, feedback, and coaching to improve performance.
- Used exceptional customer service by handling customer inquiries, resolving complaints, and maintaining a positive dining experience.
- Facilitated clear communication between front-line staff and kitchen team to optimize order accuracy and delivery times.
- Managed multiple tasks simultaneously, balancing crew training, customer service, and operational responsibilities during busy periods.
Education
BBA - Business Management/HR
University of North Dakota
Grand Forks, ND05-2026
Skills
- Customer Service / Employee Relations
- Adaptability & Learning Agility
- Problem Solving
- Organization Skills
- Team Leadership
- Intercultural Communication
Certification
- Mental Health First Aid
- CPR/AED/First Aid
Timeline
Resident Manager
University of North Dakota
08.2025 - Current
Management Trainee
Enterprise Mobility
05.2025 - 08.2025
Camp Counselor
CAMP VICTORY MINISTRIES INC
06.2023 - 08.2024
Crew Trainer
Culver's Restaurants
03.2020 - 02.2024
BBA - Business Management/HR
University of North Dakota
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