Reliable front desk clerk well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience.
Overview
4
4
years of professional experience
Work History
Healthcare Assistant
Bank Partners, Barts Health NHS Trust
11.2014
Working under staff nurses supervision , assisting with patient care in Hospital wards and clinics
Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes, while promoting independency.
Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs
Maintained clean environment with due consideration to health and safety issues and infection control policy
Lifted patients using appropriate equipment in accordance with moving and handling policy
Arranged bedding and cushions to enhance patient comfort in bed and chairs
Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking
Supported healthcare teams with basic physical assessments and diagnostic procedures
Adhered to patient special diets and provided supplementary drinks under nursing staff supervision
Care Coordinator
Sama Care
08.2019 - 06.2022
Visiting clients in their homes, assessing, planning and monitoring client's care needs. while documenting accordingly.
Working with care team to evaluate interventions and identify where and when further ones will be required
Reading and attending workshops and liaising with professional bodies to stay abreast development in fields.
Determined need for special assessment activities for complex cases, effectively handling care plans
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Communicated with patients, ensuring that medical information was kept private
Created customized care plans, working with hospital staff and families to assess and meet individual needs
Vocational College Teacher
Barnfield College
09.2018 - 06.2021
Completed over 300 teaching hours in postsecondary education, teaching students aged over 16 ;
Created Lesson plans and preparation
Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students
Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation
Used different learning modes and types of technology to engage students in achieving learning outcomes
Created dynamic learning environment that valued instructor and student interaction
Created materials and exercises to illustrate application of course concepts
Assessed students' progress and provided feedback to enhance learning
Graded tests and assignments and uploaded to school database
Maintained regular office hours to provide struggling students with additional course help
Taught diverse student population by employing various learning styles and abilities
Education
M.Sc. - Public Health
University of Bedfordshire
Luton, Bedfordshire
2017
Postgraduate Major Project - Public Health
Anglia Ruskin University
Chelmsford, Essex
2015
Skills
Critical Thinking
Verbal and written communication
Active Listening
Interpersonal
Multitasker
Problem-Solving
Able to Maintain positive attitude and friendly demeanor
Able to keep workplace tidy and clean
Answerer and forward calls
Excellent customer service
Time management
Computer literacy
Organized
Timeline
Care Coordinator
Sama Care
08.2019 - 06.2022
Vocational College Teacher
Barnfield College
09.2018 - 06.2021
Healthcare Assistant
Bank Partners, Barts Health NHS Trust
11.2014
M.Sc. - Public Health
University of Bedfordshire
Postgraduate Major Project - Public Health
Anglia Ruskin University
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