Serenity Grant
Albert Lea
Summary
Dynamic Administrative Assistant recognized for enhancing client satisfaction and loyalty through effective communication and conflict resolution. Proven ability to streamline office processes, manage multi-line phone systems, and maintain confidentiality for over 300 clients, ensuring operational excellence. Strong team player dedicated to fostering a positive work environment.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Retail Sales Associate
The Pet authority
Albert Lea
08.2025 - 06.2026
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care, boosting sales of pet products
- Resolved customer inquiries promptly, enhancing client satisfaction and encouraging repeat visits
- Addressed customer concerns and complaints in a timely manner, improving customer retention
- Collaborated with coworkers to complete tasks efficiently and maintain a well-organized store, supporting daily operations
Dog Groomer/Bather
Petsmart
Greenfield
01.2025 - 08.2025
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided, leading to increased client loyalty
- Provided supportive care to pets during grooming processes, ensuring comfort and reducing stress levels
- Maintained cleanliness and organization of grooming tools and workstations, promoting a safe and hygienic environment for pets and staff
- Acquired grooming techniques through hands-on training and observation of experienced groomers, enhancing grooming quality and efficiency
Administrative Assistant Intern
CHAMBER OF COMMERCE
ALBERT LEAN
07.2024 - 09.2024
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors to ensure efficient office communication
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships, enhancing client satisfaction
- Ensured accurate record-keeping with diligent data entry and database management for vital company information, reducing errors in documentation
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records, improving vendor relationships
- Organized office events including holiday parties and team-building activities to promote positive company culture and enhance employee morale
- Established weekly newsletter summarizing key updates and achievements to enhance communication and increase staff engagement
Night Shift Lead
SUBWAY
Albert Lea
02.2020 - 06.2023
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections, minimizing workplace incidents
- Streamlined handover between shifts by maintaining clear communication with 2 day shift leads, minimizing transition errors
- Mediated conflicts among 10 team members, promoting a collaborative work atmosphere that enhanced team dynamics
- Compiled end-of-shift reports on night issues, enabling prompt resolutions before next workday and ensuring operational continuity
Education
High School Diploma - High school diploma or GED
ALBERT LEA HIGH SCHOOL
Albert Lea, MN03-2024
Bachelor of Science - Registered Nursing
Riverland Community College
Austin, MN08-2026
Skills
- Client communication
- Record management
- Customer service
- Time management
- Data entry
- Social media
- Calendaring
- Invoice processing
- Microsoft proficient
- Team collaboration
- multi-line phone systems
- Mail distribution
Certification
Driver's License
Languages
English
Timeline
Retail Sales Associate
The Pet authority
08.2025 - 06.2026
Dog Groomer/Bather
Petsmart
01.2025 - 08.2025
Administrative Assistant Intern
CHAMBER OF COMMERCE
07.2024 - 09.2024
Night Shift Lead
SUBWAY
02.2020 - 06.2023
High School Diploma - High school diploma or GED
ALBERT LEA HIGH SCHOOL
Bachelor of Science - Registered Nursing
Riverland Community College