Sessen Alexander
Minneapolis
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
7
7
years of professional experience
Work History
Greeter/Senior Customer Service Representative
Audi Minneapolis
01.2022 - 11.2024
- Strengthened customer rapport with friendly and effective communication.
- Efficiently prioritized activities to meet stringent deadlines under high pressure.
- Informed customers about special pricing opportunities and company offerings.
- Managed customer interactions, provided solutions to various issues and fostered lasting relationships.
- Ensured the confidentiality of sensitive information.
- Educated new staff on best practices and protocols for improved efficiency.
- Delivered excellent customer service to both new and returning customers by addressing concerns.
Call Center Representative
Luther
01.2020 - 12.2021
- Managed 80-100 calls from multiple locations while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Supervisor
Super USA
03.2018 - 12.2019
- Maintained stock merchandise and inventory.
- Supervised employee performance to give constructive feedback and coaching.
- Allocated shifts based on staff availability.
- Delivered regular training programs to support staff development.
- Resolved customer complaints efficiently and effectively.
- Assessed final results to ensure compliance and excellence.
- Resolved queries concerning merchandise details, financial requirements, and inventory status.
- Maintained professionalism and composure during difficult phone conversations.
- Examined metrics to reveal impactful tactics.
- Formulated plans to optimize financial and operational outcomes.
LifeTime Team Member
LifeTime
08.2017 - 03.2018
- Ensured customer satisfaction through excellent service and cleanliness.
- Fostered strong client connections with courteous greetings and outstanding support.
- Ensured operational efficiency and high-quality standards.
- Upheld rigorous workplace hygiene near equipment to improve safety and enhance efficiency.
- Utilized company standards to continually achieve superior quality scores by following detailed production instructions.
- Supported onboarding team members by detailing procedural guidelines and safety standards.
Education
HS DIPLOMA -
Hopkins High School
Skills
- Critical thinking
- Time management
- Problem solving
- Detail orientated
- Interpersonal skills
- Active Listening
- Customer Service
- Data Entry
- Telephone skills
Timeline
Greeter/Senior Customer Service Representative
Audi Minneapolis
01.2022 - 11.2024
Call Center Representative
Luther
01.2020 - 12.2021
Supervisor
Super USA
03.2018 - 12.2019
LifeTime Team Member
LifeTime
08.2017 - 03.2018
HS DIPLOMA -
Hopkins High School
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