Shae Morawitz
Duluth
Summary
Customer-focused and results-driven leader with over five years of experience in the management of a customer service environment, seeking the Experience Leader role at PetSmart. Passionate about driving the pet parent experience through a strong store culture, strategic execution, and exemplary leadership. Skilled in merchandising, inventory management, and pet care operations, while ensuring a safe and organized environment for both people and pets. Adept at leading teams, achieving target results, and optimizing financial outcomes through efficient daily operations. Committed to upholding company values and enhancing customer engagement.
Strategic Assistant Store Leader with expertise in developing the skills to handle all sorts of situations with confidence. An astute professional ready to take on the challenges in an exciting leadership role.
Overview
7
7
years of professional experience
Work History
Assistant Store Leader
PetSmart
Duluth
02.2023 - Current
- Participated in decisions such as recruiting, interviewing, hiring, coaching, and terminating.
- Facilitated the associate experience and supported associate development by conducting associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
- Addressed and administered associate complaints and grievances.
- Prioritized, delegated, and validated daily tasks for associates to meet business and pet parent needs.
- Lead and coached associates on proper processes to ensure pets in our care were safe and healthy.
- Coordinated staff coverage for experienced activities in pivotal areas of the store.
- Oversaw all PetSmart services, including salon, training, live pet sales, and adoptions.
- Conducted monthly service walks to validate proper execution of policies and procedures.
- Took immediate action in situations involving sick or injured pets, involving transport to the vet when needed.
- Managed expenses such as labor, supplies, and all other store metrics.
- Worked directly with the service associates on productivity and scheduling to grow the business and achieve company goals.
Executive Housekeeping Manager
Tru By Hilton
Duluth
01.2025 - 09.2025
- Resolved conflicts between employees in a timely manner following company policies.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Investigated customer complaints regarding cleanliness or service issues.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Managed team of employees, daily progress reports and overall project planning.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Advised management on best practices for maintaining a safe work environment.
- Delegated work to staff, setting priorities and goals.
Manager in Training
Larsmont Cottages on Lake Superior
Two Harbors
01.2019 - 01.2025
- Implemented effective change management techniques when introducing new products or services.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
- Provided coaching and mentoring to team members on a regular basis.
- Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.
Customer Engagement Leader
PetSmart
Duluth
09.2021 - 02.2023
- Communicated company information and priorities to associates to ensure alignment and delivered on expectations.
- Delegated and validated completion of daily tasks.
- Addressed and administered associate complaints and grievances.
- Recognized and celebrated associates drive and overall associate engagement.
- Engaged in the pet parent experience by responding to general and escalated pet parent concerns conducted over the phone, in person, and online.
- Assisted in sales in both training and salon.
- Evaluated opportunities to continuously improve experiences and services.
- Oversaw adoption events.
- Maintained store standards and led a culture of empowerment by ensuring compliance with store policies, procedures, and the code of ethics.
- Shared responsibility for store opening and closing procedures to ensure the brand promise was upheld.
- Identified opportunities to grow the business and hold associates accountable for achieving store P&L expectations, such as sales and shrink targets, were met.
Education
High School Diploma -
Cook County High School
Grand Marais, MN06-2016
Skills
- Over six years of leadership experience
- Over three years of management experience in customer-focused environments
- Proficient in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure, and maintain composure
- Strong organizational skills, and attention to detail
- Employee training
- Inventory management
- Sales reporting
- Customer service
- Conflict resolution
- Team building
- Labor management
- Performance coaching
- Time management
- Project management
- Task delegation
- Customer relationships
- Store maintenance
- Policy enforcement
Timeline
Executive Housekeeping Manager
Tru By Hilton
01.2025 - 09.2025
Assistant Store Leader
PetSmart
02.2023 - Current
Customer Engagement Leader
PetSmart
09.2021 - 02.2023
Manager in Training
Larsmont Cottages on Lake Superior
01.2019 - 01.2025
High School Diploma -
Cook County High School
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