Shakaylah James
Minneapolis
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Training Operations Coordinator
Meritain Health.
Minneapolis
08.2025 - Current
- Coordinated and executed end-to-end training programs, managing schedules, resources, and deliverables for multiple concurrent classes
- Oversaw training operations for large groups 30 plus participants,ensuring timely completion of milestones and alignment with business objectives
- Collaborated with stakeholders (supervisors, SMEs, leadership) to plan, implement, and continuously improve training processes
- Analyzed performance data and training outcomes to identify trends, risks, and opportunities for program optimization
- Led process improvement initiatives that enhanced training efficiency, engagement, and overall effectiveness
- Managed competing priorities in a fast-paced environment while maintaining high-quality delivery and adherence to timelines
- Facilitated virtual sessions leveraging communication tools to drive engagement and productivity
- Developed and maintained documentation, training materials, and reporting dashboards to support program consistency and scalability
- Compiled and analyzed weekly reports on classroom development and behavior, identifying trends and recommending actionable improvements to enhance training outcomes
Senior Customer Service Representative
Meritain Health.
Minneapolis
02.2024 - 06.2025
- Authenticated callers with company IVR systems to determine the release of member Protected Health Information.
- Provided plan document interpretations for medical, dental, and vision benefits on high-profile and self-funded insurance policies.
- Provided accurate claim quotes on processed medical, dental, and vision claims.
- Educate callers on high-dollar and Stop Loss claim process workflows.
- Responded promptly to inquiries from call referrals from internal departments to resolve member and provider complex issues.
Remote Benefit Representative
Willis Towers Watson
Minneapolis
09.2023 - 11.2023
- Maintained client confidentiality according to HIPAA regulations at all times.
- Educated members on COBRA insurance, premium deadlines and acquired signatures for consent to continue benefits.
- Processed premiums with members from their checking or saving accounts.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
Intake Specialist
Midwest Disability P.A.
Minneapolis
07.2023 - 07.2023
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Determined eligibility for SSI, disability benefits, and worker’s compensation benefits.
- Responded to inquiries via phone, email, and internal communication web base.
- Printed, mailed and faxed medical request forms for potential clients for completion to determine medical necessity.
- Worked with law firm attorneys to gather patient medical records for hearings on case denials.
Remote Evaluation Specialist
Premier Disability Services, LLC
Minneapolis
02.2020 - 09.2022
- Contacted potential clients to determine eligibility for Social Security Disability and SSI benefits.
- Successfully obtained sensitive client information to process attorney representation forms.
- Maintained members' records through the CRM system and Salesforce.
- Approved or denied client disability initial application process per company guidelines.
- Provided customers with resources for alternative solutions if the firm was not able to assist in representation.
Sales Associate
Victorias Secret Pink
Blaine
11.2018 - 02.2020
- Processed customer transactions, returns, and exchanges via company point of sale system.
- Communicated with internal staff to meet daily company sales target goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained a clean and organized checkout area.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High school Diploma -
Anoka High School
Anoka, MNSkills
- Cross functional collaboration
- Time management and prioritization
- Training and development
- Microsoft office (Word, Excel, PowerPoint, Teams)
- Conflict resolution and Behavioral Management
Timeline
Training Operations Coordinator
Meritain Health.
08.2025 - Current
Senior Customer Service Representative
Meritain Health.
02.2024 - 06.2025
Remote Benefit Representative
Willis Towers Watson
09.2023 - 11.2023
Intake Specialist
Midwest Disability P.A.
07.2023 - 07.2023
Remote Evaluation Specialist
Premier Disability Services, LLC
02.2020 - 09.2022
Sales Associate
Victorias Secret Pink
11.2018 - 02.2020
High school Diploma -
Anoka High School