Shalamar Mesenbring

• Performed routine quality control and safety checks on all equipment.
• Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.
• Safely transported, transferred and positioned patients on chairs for treatment.
• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.
• Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
• Maintained accurate patient charts and medical records.
• Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
• Monitored patient's vital signs and adjusted dialysis treatment parameters.
• Obtained CCHT status in 9 months

• Warmly greeted patients and visitors and made each feel welcome.
• Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
• Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Maintained patient dignity by use of proper equipment and clothing/blankets.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
• Monitored patient progress to detect changes or unusual behavior and update medical personnel.
• Originated and implemented ideas to improve workflow such as wheelchair organization, linen efficiency and furthered efficiency within EPIC for particular assignments.
• Cross trained in Patient and Guest Services Dispatch handling inbound calls to assist patients and visitors. Inputting assignments in EPIC for Transport and Escort staff at both the Downtown and St. Mary's campuses.

• Monitored budget and utilized operational resources for 5 locations.
• Defined, implemented, and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Achieved team goals through formalized training plans, coaching, and performance management of over 60 employees.
• Established and monitored quality assurance standards to achieve operational excellence.
• Mentored and coached team members to foster productive, welcoming and engaging work environment.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Developed systems and procedures to improve operational quality and team efficiency.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Ensured member satisfaction and continued improvement with 1,000+ members.

• Managed a team of 15+ employees at any given time.
• Managed 300+ memberships.
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• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10-member management team with related direct reports.
• Evaluated upcoming program plans to forecast expected resource needs.
• Recruited new talent to join our team.
• Communicate with members and clients via phone, email and text messaging.
• Managing social media platforms and marketing efforts.
• Creating and managing employee schedules.
• Training new employees and continued training with current employees.
• Scheduling appointments for members and clients.
• Sales in retail, nutrition and membership agreements.

• Oversaw the membership management of 7 different locations within the Burn Boot Camp franchise.
• Membership retention rate of 60%.
• Completed membership cancellations communicating directly with members and the correlating location regarding status of membership.
• Completed membership suspensions handling sensitive, often personal, situations and maintained member privacy.
• Completed complex, special request membership agreements.
• Processed all membership renewals amongst 7 locations using various computer programs.
• Communicated with members regarding negative account balances and collection efforts.
• Submitted members to collection agencies when appropriate.
• Handled member complaints and grievances professionally and with resolution desirable for both member and company.

• Increased customer satisfaction by resolving membership issues.
• Maintained excellent attendance record, consistently arriving to work on time.
• Monitored social media and online sources for industry trends.
• Obtained sales of membership agreements, retail and nutrition offerings.
• Marketing to obtain trial clients and membership conversion of at least 50% .
• Communication with members and clients via phone, email and text messaging.
• Worked directly with trainers, childwatch and leadership team to develop a welcoming environment for clients and members.
• Managed a team of 12+ employees in the Burn Ambassador and Childwatch departments.
• Hiring and job management for Childwatch employees and part time Burn Ambassadors.

I decided to be a stay at home mom/homemaker when my husband and I started a family. I was able to be with my children while they were very young and plan daily activities. I cared for 4 children and was responsible for the daily household duties including cooking, cleaning, childcare, transportation, preschool activities and more.

• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Followed directions of licensed nurses to administer medications and treatments.
• Upheld infection control and prevention policies across different patient-facing areas.
• Assisted with ADL's including, but not limited to, oral hygiene, bathing, dressing, eating etc.