Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shalanda Berry

Eden Prairie

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

11
11
years of professional experience

Work History

Housing/Food Shelf Case Manager

PRISM
09.2024 - 08.2025
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Administrative Assistant

Minnesota Community Health Workers Alliance
02.2023 - 10.2023
  • Created Eventbrite sessions and promotional content for monthly circle meetings, strategic planning events. Helped facilitate and provided technical support for monthly circle meetings. Exemplified routine maintenance and tech support on the MNCHWA website which included new job and education opportunities for community health workers across the Twin Cities and Metro area. Published monthly newsletters to partners and stakeholders. Attended weekly team and monthly board meetings to track assigned project progression.

Benefit Specialist

Willis Towers Watson
08.2021 - 11.2021
  • Provided company employees with information and resources on medical coverage and benefits such as Blue cross Blue Shield, Aetna, Cigna, Kaiser. Along with dental and vision. Submitted and handled daily cases that were categorized by due dates. Met case completions deadlines effectively. Researched open and closed cases. Assisted employees navigate benefits website. Enrolled participants into medical coverage plans. Assisted large volume of calls during open enrollment for employees.

Monitoring Specialist II

Stanley Security
02.2019 - 09.2019
  • Promptly responded to a variety of commercial and residential alarms across the United States. Accurately dispatched the appropriate emergency services to businesses and residences. Notified proper personnel. Effectively handled confidential information. Accurately documented accounts using different computer software systems.

Customer Service Representative

Comcast
08.2016 - 05.2017
  • Demonstrated skills to troubleshoot and resolve technical Issues. Corrected discrepancies on customer accounts. Established effective relationships with customers. Articulated product features and benefits. Followed company’s authentication policy. Attended monthly team meetings. Implemented de-escalation strategies to reduce customer retention. Resolved billing inquiries and disputes.

Administrative Assistant/Bookkeeper

Power of the People Leadership Institute
12.2014 - 11.2015
  • Greeted and assisted visitors answered and directed phone calls. Organized, scheduled meetings and appointments. Ordered office supplies. Created invoices for various vendors. Collected and processed payments. Developed, and maintained filing system. Faxed, filed, and copied information. Prepared financial reports by collecting, analyzing, and summarizing account data. Handled daily payroll department operations, including collecting, verifying timecard information and processing payroll checks.

Education

GED -

Adult Education South Campus
12.2013

Graduate Certificate - Certified Community Health Navigator

Normandale Community College
Minneapolis, MN
05-2023

Certificate - Certified Perinatal Educator

Commonsense Childbirth Institute
Minneapolis, MN
09-2023

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Relationship building
  • Conflict resolution

Affiliations

The CIty of Eden Prairie Human Right & Diversity Commission - Vice Chair

Timeline

Housing/Food Shelf Case Manager

PRISM
09.2024 - 08.2025

Administrative Assistant

Minnesota Community Health Workers Alliance
02.2023 - 10.2023

Benefit Specialist

Willis Towers Watson
08.2021 - 11.2021

Monitoring Specialist II

Stanley Security
02.2019 - 09.2019

Customer Service Representative

Comcast
08.2016 - 05.2017

Administrative Assistant/Bookkeeper

Power of the People Leadership Institute
12.2014 - 11.2015

GED -

Adult Education South Campus

Graduate Certificate - Certified Community Health Navigator

Normandale Community College

Certificate - Certified Perinatal Educator

Commonsense Childbirth Institute

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Shalanda Berry