Shamia Cook
Saint Paul
Summary
Professional driver with strong commitment to ensuring safe and reliable transportation for students. Skilled in route planning, vehicle maintenance, and adherence to safety protocols. Known for effective communication, teamwork, and flexibility in adapting to changing schedules. Dependable and focused on delivering consistent results while fostering positive and secure environment for passengers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
School Bus Driver
Metropolitan Transportation Network
Fridley
09.2024 - 06.2026
- Ensured student safety during daily transportation routes by adhering to safety protocols.
- Performed routine vehicle inspections to maintain operational readiness and compliance of the bus.
- Communicated effectively with parents and school officials regarding transportation schedules and issues.
- Monitored student behavior on the bus, enforcing rules to create a respectful and orderly environment.
- Led emergency response drills, preparing students for safe evacuation procedures in case of incidents.
- Collaborated with dispatchers to improve service delivery through feedback collection and process evaluation.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
Pest Control Technician
Ecolab Pest Solutions
Saint Paul, MN
10.2022 - 05.2024
- Follow a Route daily to know where my appointments are located
- Transport a company vehicle to each homeowners property per appointment
- Determine what formulation of treatment is required to eliminate a particular type of pest
- Communicate with customers the kind of treatment necessary to eliminate identified pests
- Inspecting customers’ premises to identify pest problems.
- Documenting all necessary paperwork upon completion of each job.
- Communicating with office staff in order to schedule services with customers.
- Applying suitable pesticides to infested areas by following the label instructions and complying with safety procedures.
- Responding to customers’ requests for various pest control services
- Identifying opportunities to sell additional company services and products
- Adjusting chemical mixtures according to the size of the infested areas
Pest Control Technician
Aptive Environmental
Edina, MN
10.2021 - 08.2022
- Determine the kind of treatment required to eliminate a particular type of pest
- Advise customers on the kind of treatment required to eliminate identified pests
- Inspecting customers’ premises to identify pest problems.
- Filling out all necessary paperwork upon completion of each job.
- Communicating with office staff in order to schedule services with customers.
- Applying suitable pesticides to infested areas by following the label instructions and complying with safety procedures.
- Responding to customers’ requests for various pest control services
- Identifying opportunities to sell additional company services and products
- Adjusting chemical mixtures according to the size of the infested areas
Benefits Customer Service Representative
Dow Chemical Company
Bloomington, MN
10.2020 - 11.2020
- Process client employees annual enrollment medical elections for upcoming plan year
- Verbally confirm medical elections and benefits included within the plan
- Follow client procedures directed within the knowledge base system
- Direct client employees to the appropriate contact regarding various inquires
- Speak with client employees concerning medical insurance related questions
- Enter client employee enrollment data into internet-based computer system
- Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
- Process client employee changes and updates within their account
- Track open cases or client employee issues and report on progress toward completion.
Express Payments Representative
iQor
Plymouth, MN
04.2020 - 05.2020
- Taking inbound calls and greeting customers with energy and enthusiasm
- Answering technical support inquiries via incoming calls, chat, or email
- Take an active role in educating customers about their clients products and services
- Performed other duties as assigned
Scanner/Sorter
Amazon Fulfillment Associates
Shakopee, MN
11.2019 - 02.2020
- Sort boxes and packages on pallets by the specific zip codes
- Through plastic wraps over the top of the full pallets ready to be put on the delivery trucks
- Base wrap the bottom of the pallets once it gets waist length
- Separate the packages and toss them toward the accurate line dependent on the letter
Culinary Assistant/Server
Nine Mile Creek
Bloomington, MN
10.2019 - 11.2019
- Ensure the dining area is clean and inviting
- Ensure the kitchen area is maintained in a clean, organized and sanitized manner
- Promote and encourage positive resident relations and satisfaction
- Assists with meal prep and special events
- Take resident lunch and dinner food orders
- Serve food orders directly to residents in dining
- Demonstrate fun, fast, and friendly customer service
Reservations Specialist
Suncountry Airlines
Eagan, MN
09.2016 - 08.2019
- Manage large amounts of outbound calls in a timely manner
- Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives
- Book, and modify flight and flight and hotel reservations
- Introduce and sign up passenger's up for our Sun Country frequent flier program
- Call customers to advise of changes in flight plan or to cancel or confirm reservation
- Resolve customer complaints, ensuring customer satisfaction
- Staying knowledgeable to all functions of the computer system
- Maintain complete knowledge of Sun country's policies, terms and conditions, procedures/standards, booking systems, and public website
Customer Service Associate
K&G
Roseville, MN
10.2015 - 11.2016
- Greet customers
- Opened customer accounts by recording account information.
- Maintain customer records by updating account information
- Receive Payments
- Hand back computed change
- Bag items
- Answer customer questions
- Recover sales floor
- Put out new merchandise
- Resolved customer issues
- Responded to inquiries and issues
- Operated the cash register
Sales Associate
Burlington
Roseville, MN
04.2015 - 08.2015
- Assisting customers in locating merchandise when needed
- Assisting in floor moves, merchandising, display maintenance, and housekeeping
- Assisting in ringing up sales at registers and/or bagging merchandise
- Performing other tasks as assigned by manager from time-to-time
Cashier
Super Target Store
Saint Paul, MN
08.2014 - 02.2015
- Bag groceries, clothing, accessories, etc.
- Greet guests; Help guests to apply for Target Red Cards
- Take payments; Handout computed change
- Bagging items for customers in a manner that protects them from damage
- Helping customers locate merchandise throughout the store
- Processing returns while adhering to the company return policy at all times
- Putting away returned merchandise in the appropriate area of the store
- Answered guest questions
- Resolved customer complaints
- Worked the cash register
- Counted out cash drawers
- Stocked shelves
- Assisted customers in finding items
Education
High School Diploma -
Como Park Senior High
Minnesota08.2015
Skills
- Dependable and reliable
- Effective communication skills
- Safe driving practices
- Incident reporting
- Emergency procedures
- Punctuality
- Route planning
- Vehicle inspections
- Transporting students
- Pre-trip inspections
- License endorsements
- Route navigation
- Customer-oriented
Certification
- CDL-Class B license
- School Bus Endorsement
- Vertebrate Pest Control November 2021 to Present
- Turf and Ornamentals November 2021 to Present
- Mosquito, Black Fly, Tick, Pest Control November 2021 to Present
- Core November 2021 to Present
Languages
English - Fluent
Spanish - Intermediate
Timeline
School Bus Driver
Metropolitan Transportation Network
09.2024 - 06.2026
Pest Control Technician
Ecolab Pest Solutions
10.2022 - 05.2024
Pest Control Technician
Aptive Environmental
10.2021 - 08.2022
Benefits Customer Service Representative
Dow Chemical Company
10.2020 - 11.2020
Express Payments Representative
iQor
04.2020 - 05.2020
Scanner/Sorter
Amazon Fulfillment Associates
11.2019 - 02.2020
Culinary Assistant/Server
Nine Mile Creek
10.2019 - 11.2019
Reservations Specialist
Suncountry Airlines
09.2016 - 08.2019
Customer Service Associate
K&G
10.2015 - 11.2016
Sales Associate
Burlington
04.2015 - 08.2015
Cashier
Super Target Store
08.2014 - 02.2015
High School Diploma -
Como Park Senior High