Shanale Farquharson
Roseville
Summary
Dedicated professional with extensive experience in customer service and administrative roles. Known for strong problem-solving skills and time management, contributing to seamless operations and effective staff training. Eager to leverage expertise to improve guest satisfaction and team performance.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Candlewood Suites Hotel
Chester, PA
01.2024 - 12.2025
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed check-in and check-out processes efficiently, ensuring a seamless guest experience.
- Assisted in coordinating housekeeping and maintenance schedules to enhance operational efficiency.
- Trained new staff on front desk protocols and customer service best practices to support team development.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Administrative Assistant
Coles Seafood and More
Westmoreland, Jamaica
06.2013 - 06.2024
- Managed daily office operations to ensure efficient workflow and optimal resource allocation.
- Developed and maintained filing systems to improve document retrieval and organization.
- Implemented process improvements to enhance productivity and reduce administrative bottlenecks.
- Trained new staff on administrative procedures and company protocols to ensure adherence to standards.
- Liaised with vendors and clients to address inquiries, resolve issues, and maintain strong relationships.
- Oversaw inventory management of office supplies, ensuring availability while minimizing excess costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Certificate - Home Health Aide
Heartsaver-NY Training Center
Brooklyn, NY08.2023
High School Diploma -
Lacovia High School
St. Elizabeth, Jamaica06.2009
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Administrative skills
- File management
- Documentation
Timeline
Front Desk Agent
Candlewood Suites Hotel
01.2024 - 12.2025
Administrative Assistant
Coles Seafood and More
06.2013 - 06.2024
Certificate - Home Health Aide
Heartsaver-NY Training Center
High School Diploma -
Lacovia High School