Shanaya Jackson
Robbinsdale
Summary
Dedicated Medical Assistant skilled in navigating medical regulations and policies. Committed to delivering informed patient care while maintaining confidentiality. Proven ability to multitask and prioritize workloads independently, enhancing team performance and organizational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
ENT Specialty Care
Saint Louis Park
01.2025 - Current
- Assisted doctor during ear, nose, and throat examinations by preparing patients and providing essential tools.
- Help with ear cleanings (cerumen removal)
- Prepare and hand off instruments (like otoscopes or nasal speculums)
- Teach patients how to use nasal sprays, ear drops, or hearing aids.
- Executed cleaning and sterilization of medical instruments to ensure hygiene and prevent infections.
- Record medical history and symptoms (ear pain, sinus issues, hearing loss, etc.)
- Coordinated appointment scheduling and follow-up visits to optimize patient flow.
- Communicated effectively with patients and healthcare teams to ensure service quality.
Medical Assistant
Interim HealthCare
Bloomington
09.2022 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment to ensure a safe and efficient environment for patient care.
- Obtained and documented patient medical history, vital signs, and current complaints at intake to facilitate comprehensive patient evaluations.
- Collected and documented patient medical information, including blood pressure and weight, to support accurate assessments and treatment plans.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected pertinent data and calculations to aid physician in interpreting results.
Medical Assistant
Northwest Family Physicians
Crystal
07.2016 - 09.2024
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms and prepared for physician examinations by addressing questions and ensuring readiness.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted in diagnostic and technical treatment procedures by setting up and operating special medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients on medications, procedures, and care plans to enhance understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Hennepin Healthcare
07.2016 - 09.2023
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Monitored medical supply levels and submitted timely replenishment orders to ensure uninterrupted patient care.
- Prepared operating room and sterilized instruments to assist physicians during minor surgeries, ensuring compliance with safety standards.
- Conducted pulse oximetry measurements to assess patient oxygen levels in clinical settings.
- Performed spirometry tests to evaluate patient lung function and capacity.
- Completed EKGs and other tests based on patient presentation in office.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Streamlined office operations by implementing care and efficiency improvements, enhancing patient experience and workflow.
Education
Associate of Science -
Sanford Brown College
Brooklyn Center, MN05-2016
Diploma - Medical Assistant
High Tech Institute
Saint Louis Park, MN05-2011
High School Diploma -
North Academy Senior High School
Minneapolis, MN06-2004
Skills
- Phlebotomy
- Direct Patient Care
- Patient care
- Patient Assessments
- Vital signs monitoring
- Medical Terminology
- Medical Records Management
- Electronic Health Records
- EMR / EHR
- Appointment Setting
- Patient Scheduling
- Patient Flow Management
- Medical Billing
- Payment Collection
- HIPAA Compliance
- Office administration
- Confidentiality maintenance
- CPR
- Professional Bedside Manner
- Medical Procedures
Certification
RMA - Registered Medical Assistant
Timeline
Medical Assistant
ENT Specialty Care
01.2025 - Current
Medical Assistant
Interim HealthCare
09.2022 - 12.2024
Medical Assistant
Northwest Family Physicians
07.2016 - 09.2024
Medical Assistant
Hennepin Healthcare
07.2016 - 09.2023
Associate of Science -
Sanford Brown College
Diploma - Medical Assistant
High Tech Institute
High School Diploma -
North Academy Senior High School