Shanda Zbanski
Anoka
Summary
Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
28
28
years of professional experience
Work History
Administrator
JNR Adjustment Company
Plymouth
07.2024 - 02.2025
- Reviewed customer claims for accuracy and completeness.
- Researched and analyzed claim information to determine validity of coverage.
- Maintained accurate documentation of all claim activities in accordance with company policies.
- Coordinated with other departments to resolve complex issues related to claims processing.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Processed incoming claims, including data entry into the system.
- Provided excellent customer service by responding to inquiries in a timely manner.
Housekeeper Supervisor
Country Inn & Suites By Radisson
Coon Rapids
09.2018 - 07.2021
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Delegated work to staff, setting priorities and goals.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
Personal Care Assistant
Suite Living Senior Home
Ramsey
05.2020 - 04.2021
- Developed individual plans of care based on assessment findings and physician orders.
- Completed scheduled patient check-ins and progress reports for clients.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Helped clients get in and out of beds and wheelchairs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Supported bathing, dressing and personal care needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Built strong and trusting rapport with clients and loved ones.
Mental Health Specialist
Dungarvin
Ramsey
12.2019 - 03.2021
- Assisted in developing action plans for individuals at risk of suicide or self-harm behaviors.
- Provided consultation services regarding diagnosis and treatment issues within a multidisciplinary team setting.
- Assessed the need for medication management services based upon client's presenting symptoms.
- Developed treatment plans based on client mental and physical conditions.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Front Desk Receptionist
Comfort Inn & Suites
Ramsey
04.2017 - 01.2021
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Completed basic bookkeeping and document filing.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
Receptionist
Dimensional Flooring
Andover
09.1999 - 07.2018
- Monitored office supplies inventory and placed orders when necessary.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Updated daily log book with information about visitors entering the premises.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments and meetings for management team.
Personal Care Attendant
Camila Rose Group Home
Coon Rapids
06.1997 - 08.1999
- Supported bathing, dressing and personal care needs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Coon Rapids High School
06-1999
Skills
- Claims processing
- Data entry
- Customer service
- Problem solving
- Documentation management
- Team coordination
- Organizational skills
- Problem-solving
- Honest and ethical
References
References available upon request.
Timeline
Administrator
JNR Adjustment Company
07.2024 - 02.2025
Personal Care Assistant
Suite Living Senior Home
05.2020 - 04.2021
Mental Health Specialist
Dungarvin
12.2019 - 03.2021
Housekeeper Supervisor
Country Inn & Suites By Radisson
09.2018 - 07.2021
Front Desk Receptionist
Comfort Inn & Suites
04.2017 - 01.2021
Receptionist
Dimensional Flooring
09.1999 - 07.2018
Personal Care Attendant
Camila Rose Group Home
06.1997 - 08.1999
Coon Rapids High School
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