Shane Heaver
Mora
Summary
Results-driven individual with a proven track record in project management and customer service. Known for optimizing operations and fostering team collaboration. Eager to leverage expertise in facility management to drive impactful results.
Overview
15
15
years of professional experience
Work History
Facilities Manager/Youth Director
Maranatha Assembly of God Chisago Lakes Campus
Chisago City
06.2024 - 07.2026
- Managed daily facility operations and maintenance at Maranatha Assembly of God, ensuring a safe and welcoming environment for all visitors.
- Coordinated facility setup for church events and community gatherings, facilitating seamless experiences for participants.
- Coordinated project schedules and team assignments to optimize resource allocation across multiple initiatives.
- Developed training materials for new employee onboarding processes.
Customer Care Supervisor
Boston Scientific
Arden Hills
08.2011 - 06.2024
- Supervised daily operations of customer care team at a leading medical device company.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Fostered a positive team environment through effective communication and support initiatives.
- Developed training materials for onboarding new employees in customer care roles.
Education
High School Diploma -
White Bear Lake South Campus
White Bear Lake, MN06-1998
Skills
- Team supervisor
- Talent acquisition
- Employee training
- Scheduling
- Facility safety management
- Performance evaluation
Timeline
Facilities Manager/Youth Director
Maranatha Assembly of God Chisago Lakes Campus
06.2024 - 07.2026
Customer Care Supervisor
Boston Scientific
08.2011 - 06.2024
High School Diploma -
White Bear Lake South Campus