Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Shay

Jackson

Summary

Accomplished Store Director at Kum & Go, adept in sales leadership and fostering team collaboration. Excelled in driving brand awareness and profitability by optimizing store operations and vendor relationships. Achieved significant improvements in employee retention and customer satisfaction through effective people management and training. Skilled in inventory control and financial reporting, consistently surpassing company targets.

Overview

5
5
years of professional experience

Work History

Store Director

Kum & Go
05.2020 - Current
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
  • Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Analyzed operating and financial statements for profitability ratios.
  • Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
  • Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.

Education

Beaver Creek
Beaver Creek, MN
05.2003

Skills

  • Sales leadership
  • Vendor relationship development
  • Staff leadership
  • Brand awareness
  • Accounting and finance reporting
  • People management
  • Store operations
  • Delegation Abilities
  • Retail management
  • Finance and accounting
  • Inventory oversight
  • Retail inventory management
  • Inventory control
  • Policies and procedures
  • Store opening and closing
  • Goals and performance
  • Documentation and reporting
  • Operational efficiency
  • Friendly and positive
  • Training and mentoring

Timeline

Store Director

Kum & Go
05.2020 - Current

Beaver Creek

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Shanna Shay