Shannon Kelly
Tower
Summary
Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Committed to providing genuine care and ensuring safe attention to clients' needs. Comfortable juggling priorities.
Overview
4
4
years of post-secondary education
35
35
years of professional experience
Work History
Bartender/Daytime Supervisor
The Wilderness At Fortune Bay
Tower
05.2023 - Current
- Prepared and served a variety of beverages to guests promptly.
- Maintained cleanliness and organization of the bar area during shifts.
- Assisted customers with drink selections and provided recommendations.
Beverage Server
Fortune Bay Resort Casino
Tower
08.2022 - 05.2023
Table Games Supervisor
Fortune Bay Resort Casino
Tower
08.2016 - 08.2022
- Supervised daily operations of table games to ensure compliance with regulations.
- Trained and mentored dealers on game procedures and customer service standards.
- Monitored game flow and addressed player concerns to enhance guest experience.
Table Games Interim Manager
Fortune Bay Resort Casino
Tower
07.2015 - 08.2016
Table Games Pitboss/Poker Brush/Supervisor
Fortune Bay Resort Casino
Tower
09.2008 - 03.2012
- Supervised gaming floor operations to ensure compliance with regulations.
- Managed staff schedules and conducted performance evaluations regularly.
- Resolved customer disputes and provided excellent guest services.
Table Games Interim Manager
Fortune Bay Resort Casino
Tower
08.2008 - 09.2008
- Supervised daily operations at Fortune Bay Resort Casino to ensure smooth service delivery.
- Collaborated with department heads to optimize guest experiences and operational efficiency.
- Trained and mentored staff on customer service protocols and operational procedures.
Table Games Dealer/Floor Supervisor
Fortune Bay Resort Casino
Tower
03.1993 - 08.2008
- Dealt cards and managed game flow for various table games.
- Interacted with players to ensure a positive gaming experience.
- Monitored gameplay for compliance with casino rules and regulations.
Beverage Server/Bartender/Bartender Supervisor
Fortune Bay Resort Casino
Tower
07.1991 - 03.1993
Education
Some College (No Degree) -
Mesabi Community College
Virginia, MN 08.1990 - 05.1992
Some College (No Degree) - Human Services
Mesabi Community College
Virginia, MN 08.1990 - 05.1992
Some College (No Degree) - Human Services
Mesabi Community College
Virginia, MNSkills
- Exceptional customer service and communication skills
- Ability to multitask
- Knowledge of computers
- Ability to multitask
- Ability to track referrals and client numbers
- Previously been a caretaker for the elderly
- Resided on Lake Vermillion reservation for over 50 years
- Excellent work ethic, reliable, responsible, dependable and dedicated
- Bois Forte Descendant
References
References available upon request.
Timeline
Bartender/Daytime Supervisor
The Wilderness At Fortune Bay
05.2023 - Current
Beverage Server
Fortune Bay Resort Casino
08.2022 - 05.2023
Table Games Supervisor
Fortune Bay Resort Casino
08.2016 - 08.2022
Table Games Interim Manager
Fortune Bay Resort Casino
07.2015 - 08.2016
Table Games Pitboss/Poker Brush/Supervisor
Fortune Bay Resort Casino
09.2008 - 03.2012
Table Games Interim Manager
Fortune Bay Resort Casino
08.2008 - 09.2008
Table Games Dealer/Floor Supervisor
Fortune Bay Resort Casino
03.1993 - 08.2008
Beverage Server/Bartender/Bartender Supervisor
Fortune Bay Resort Casino
07.1991 - 03.1993
Some College (No Degree) -
Mesabi Community College
08.1990 - 05.1992
Some College (No Degree) - Human Services
Mesabi Community College
08.1990 - 05.1992
Some College (No Degree) - Human Services
Mesabi Community College