Shannon Keogler
1322 4th St E, St. Paul
Summary
Seeking a full time position where I am able to utilize my skills in excellent Customer Service, Data Entry, and Customer Relations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Implementation Support
eRecording Partners Network (ePN)
04.2021 - 04.2024
- Responsible for daily delayed and rejected documents for US counties
- Answering the company’s support phone line
- Providing support to clients and counties
- Helped add counties to the company’s e-filing footprint
- Helped maintain knowledge of company requirements
Client Specialist
Indecomm Global Services, Inc.
07.2003 - 04.2021
- Supervisor of night staff 7/2004 – 1/2005.
- Prep and quality review of documents
- Inputting data from titles and loans, using 10 key and word data
- Day to day contact with clients and counties with documents issues
- Problem solving document errors and county rejections
Education
Duluth Denfeld
Duluth, MN06-1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
Timeline
Implementation Support
eRecording Partners Network (ePN)
04.2021 - 04.2024
Client Specialist
Indecomm Global Services, Inc.
07.2003 - 04.2021
Duluth Denfeld
Hobbies and Interests
Nature, fishing, bowling, watching baseball, football, hockey, cooking and spending quality time with my husband, our animals, family and friends.
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