SHANNON PROULX
Hugo
Summary
Customer-focused Account Manager and Project Manager with 10+ years of experience leading enterprise client relationships, digital initiatives, and SaaS rollouts. PMP certified; known for building executive trust, owning account strategy, and partnering cross-functionally to deliver solutions that drive retention, upsell, and recurring revenue. Experienced with Agile/Hybrid delivery and CRM-driven pipeline management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager, Project Manager
Taymark, Inc
White Bear Lake
11.2022 - 10.2025
- Owned relationships with enterprise retail/eCommerce stakeholders; guided software rollout lifecycle from discovery through launch and post-go-live support.
- Partnered with leadership to align solutions to business objectives; coordinated product/engineering/ops resources to deliver measurable outcomes.
- Built dashboards and ROI views for executives to track adoption, value, and renewal readiness; improved visibility and decision-making.
- Advanced retention and expansion by anticipating needs, resolving risks early, and translating feedback into backlog priorities.
- Led the Neenah account valued at over $1M pre-COVID (maintained >98-100% on-time delivery and accuracy performance); sustained success through post-COVID recovery at ~$500K annual revenue.
- Collaborated with a cross-functional team of 6-7 on the client side while independently managing all deliverables, reporting, and escalations on the Taymark side.
- Authored the full Business Requirements Document (BRD) and personally negotiated the client's end-to-end contract, securing favorable terms and long-term retention.
- Led quarterly business reviews (QBRs), analyzing performance metrics, identifying improvement opportunities, and aligning roadmaps with client leadership.
- Managed a program of migrating the company's sites from one e-commerce platform to another.
- Managed software implementation and adoption.
- Managed various logistics projects from bringing in new equipment to the warehouse to moving customer's inventory, equipment, hard and software, people, and processes from one facility to another.
- Partner with business stakeholders, developers, and external vendors to ensure alignment, visibility, and successful launches.
- Facilitate Agile ceremonies and maintain transparency through sprint planning, retrospectives, and progress reporting.
- Create dashboards and reports for executive leadership to communicate scope, schedule, and deliverable progress.
Account Manager
Curtis 1000 / Taymark Inc
Hugo
03.2013 - 11.2022
- Managed a multi-account portfolio serving retail/consumer brands; coordinated complex programs with thousands of SKUs under tight deadlines.
- Delivered 53% year-one revenue growth and ≈$20K in annual savings through process improvements and solution optimization.
- Drove cross-sell/upsell by mapping customer goals to offerings; led account plans and reviews to ensure strategic alignment and satisfaction.
- Authored training materials and co-created an online quoting platform, improving team efficiency and speed-to-market.
Assistant Store Manager
Bare Escentuals
06.2009 - 12.2011
- Supervised 13 sales professionals; managed scheduling, inventory, and performance coaching.
- Led the store to reach #2 national sales ranking via customer experience and team engagement.
- Led, coached, and motivated sales associates to deliver expert product knowledge and personalized service that fostered client loyalty.
- Partnered with corporate teams and district leadership to execute marketing initiatives, product launches, and seasonal campaigns.
- Resolved client concerns with professionalism and empathy, ensuring satisfaction and retention.
Education
Bachelor of Arts - English / Technical Communications
Minnesota State University
MankatoSkills
- Account management
- Software implementation
- Data analysis
- Product optimization
- Business strategy
- Customer relationship management
Certification
Project Management Professional (PMP)®
Timeline
Account Manager, Project Manager
Taymark, Inc
11.2022 - 10.2025
Account Manager
Curtis 1000 / Taymark Inc
03.2013 - 11.2022
Assistant Store Manager
Bare Escentuals
06.2009 - 12.2011
Bachelor of Arts - English / Technical Communications
Minnesota State University