Shannon Rosga
Minneapolis
Summary
Results-driven professional with extensive experience in retail operations. Known for inspiring teams and resolving conflicts, contributing to a culture of high performance and employee satisfaction. Committed to optimizing store performance and customer experience while effectively communicating.
Overview
20
20
years of professional experience
Work History
Store Manager
Starbucks
St. Louis Park
04.2014 - Current
- Lead and inspire a team of 25 to 35 through coaching, feedback, and recognition
- Managed daily operations to ensure smooth and successful store functionality.
- Continutally assess business to set goals and improve KPIs
- Effectively communicate to a team of 25 to 35 partners by listening and giving feedback.
- Hire, train and retain employees to fit the needs of the business and uphold standards
- Grew average weekly sales from 35k to 57k over the course of two years while maintaining turnover
- Established valuable relationships with peers, customers, and community members in the neighborhood
- Conducted regular performance reviews and discussions to support team development and accountability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Social Skills Intern
Benton Stearns Day Treatment Program
Sartell
01.2006 - 05.2006
- As an intern I planned and facilitated a social skills group for about 25 students with emotional behavior disorder ages 9-18.
- Worked one on one with students when needed and provided a safe and inclusive environment
- Created and implemented activities to give students tools on how to use and improve social skills in their daily lives. Examples included: appropriate communication, recognizing emotions, and how to regulate them.
Education
Bachelor of Science - Community Psychology
St. Cloud State University
St. Cloud, MN05-2006
Skills
- Team leadership
- Performance management
- Staff training
- Customer engagement
- Inventory management
- Retail operations
- Employee retention
- Problem solving
- Conflict resolution
- Work Planning and Prioritization
- Culture development
Timeline
Store Manager
Starbucks
04.2014 - Current
Social Skills Intern
Benton Stearns Day Treatment Program
01.2006 - 05.2006
Bachelor of Science - Community Psychology
St. Cloud State University