Shannon Russek
Golden Valley,MN
Overview
9
9
years of professional experience
Work History
Business Assistant
Metro Dentalcare
06.2024 - Current
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Built solid rapport with external vendors ensuring timely delivery of goods/services without compromising on quality.
Guest Service Advocate
Target
07.2020 - 05.2024
- Supported team members, fostering a collaborative and productive work environment.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Was a shift lead for years and assisted in training new employees of all ages
Hostess
Butcher and the Boar
01.2023 - 08.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
Pizza Maker
Unhinged Pizza
07.2015 - 07.2020
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
Education
Bachelor of Arts - Sociology
University of Minnesota
Minneapolis, MN05-2024
Skills
- Problem-solving Abilities
- Multitasking
- Team Leadership
- Conflict Resolution
- Time Management Abilities
- Risk Management
Timeline
Business Assistant
Metro Dentalcare
06.2024 - Current
Hostess
Butcher and the Boar
01.2023 - 08.2023
Guest Service Advocate
Target
07.2020 - 05.2024
Pizza Maker
Unhinged Pizza
07.2015 - 07.2020
Bachelor of Arts - Sociology
University of Minnesota
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