Shanta Davis
Richfield
Summary
Dynamic Shift Leader with proven skills in team motivation, customer service, and problem-solving. Committed to fostering a positive workplace culture and enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Shift Leader
Walgreens
Minneapolis, MN
09.2013 - Current
- Supervised team performance and ensured adherence to operational standards.
- Trained new staff on company policies, procedures, and customer service excellence.
- Managed inventory levels, optimizing stock organization and minimizing waste.
- Implemented scheduling strategies to enhance workforce efficiency during peak hours.
- Resolved customer complaints swiftly, fostering a positive shopping experience.
- Developed training materials for ongoing staff development and process improvements.
- Collaborated with management to streamline store operations and improve productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
Associate of Arts -
National American University
Bloomington, MNSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team collaboration and leadership
- Team supervision
- POS system operation
- Safety processes and procedures
- Assigning work
Timeline
Shift Leader
Walgreens
09.2013 - Current
Associate of Arts -
National American University