SHANTA WHITE-MURRAY
Burnsville
Summary
Versatile and accomplished professional with proven expertise in human resources, customer service, and healthcare administration. Experienced in HR functions such as staff training, conflict resolution, compliance, and employee support. Committed to fostering collaboration, streamlining processes, and delivering high-quality service that supports both organizational goals and individual needs.
Overview
11
11
years of professional experience
Work History
Enrollment Advisor/HR. Support
Minneapolis College
Minneapolis
11.2023 - Current
- Guided 500+ prospective students through the admissions, registration, and financial aid processes.
- Analyzed student data to identify enrollment trends, enhancing strategies for improved student retention.
- Screened candidate resumes and conducted preliminary interviews, supporting effective departmental hiring.
- Review resumes and participate in candidate interviews to promote fair and compliant hiring practices.
- Advise staff and student workers on HR policies and best practices to foster a respectful, policy-aligned workplace culture.
- Facilitated staff training sessions to ensure compliance with college policies.
- Maintain and revise internal training and onboarding materials to reflect evolving performance standards and compliance requirements.
- Provide website design and layout to optimize user experience for both internal and external users.
Part-Time Front Desk
The Renaissance Mariott Hotel
Bloomington
09.2023 - 11.2023
- Delivered friendly guest service by processing check-ins and managing payments while ensuring guest confidentiality.
- Managed room inventory in Marsha, accurately processing assignments, reservation changes, and cancellations.
- Resolved guest complaints promptly to maintain high satisfaction and brand loyalty.
- Fielded phone and email inquiries regarding bookings, rates, and hotel amenities effectively.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and quick issue resolution.
- Balanced daily cash drawers and audited financial records for accuracy.
Hypertension Case Manager
Northpoint Health and Wellness
Minneapolis
09.2021 - 09.2023
- Collaborated with healthcare teams to improve care quality, assess patient progress, and reduce operational costs.
- Coordinated hypertension group visits, managing patient scheduling, essential supplies, and educational materials.
- Documented patient vitals and progress accurately within electronic medical records (EMR) to track treatment outcomes.
Medical Assistant
Broadway Family Medicine Clinic
Minneapolis
05.2020 - 09.2021
- Prepared patients for examinations by rooming individuals, measuring vital signs, and taking comprehensive medical histories.
- Documented patient data and verified insurance accurately within the EPIC Health System to maintain up-to-date medical records.
- Administered immunizations and medication injections in strict compliance with clinical safety protocols.
- Facilitated diagnostic workflows by completing 12-lead EKG setups, entering lab orders, and processing prescription refills.
- Sterilized tools and clinical equipment utilizing aseptic "clean technique" to maintain a sterile healthcare environment.
Senior Graduate Financial Aid Counselor
Capella University
Minneapolis
06.2017 - 05.2020
- Verified financial aid eligibility and guided learners through the FAFSA process, resolving complex C-flags, Unusual Enrollment History (UEH) issues, and demographic mismatches. [1]
- Calculated federal loan disbursements, refunds, and award adjustments accurately upon student request to ensure regulatory compliance.
- Managed high-level student verification processes using NSLDS and COD databases, including citizenship, selective service, independent status, and tax verification. [1, 2, 3]
Health Insurance Representative 1
MNsure
Minneapolis
05.2016 - 06.2017
- Advised consumers on health plan eligibility for public programs (Medical Assistance, MNCare) and qualified health plans under the Affordable Care Act (ACA).
- Guaranteed strict HIPAA compliance by securely maintaining private identifying information (PII) and consumer attestations on every call.
- Resolved enrollment and application issues by executing manual enrollments, updating life-event changes, and troubleshooting online portal access.
Customer Service DME Sales Manager
McKesson
Minneapolis
06.2015 - 05.2016
- Exceeded monthly sales goals for Medicare Part B caseloads by coordinating insurance verification workflows, securing in-network patient coverage for improved access to services.
- Managed Medicare Part B compliance by collecting and submitting medical documentation and certifications for durable medical equipment (DME) coverage, ensuring adherence to regulatory standards.
- Optimized supply chains through auditing facility inventories and processing monthly service orders, enhancing accuracy in billing adjustments and returns.
Education
Associate of Arts Degree -
Minneapolis College
Minneapolis, MN05-2025
Medical Assisting Diploma -
Hamilton Technical College
Davenport, IA02-2000
Notary Public -
Minneapolis, MNSkills
- Customer support and operations
- Salesforce expertise
- Workday administration
- Project management and Jira
- Epic management
- KPI development
- Root cause analysis
Recognition
- Minneapolis College Division of Student Affairs "Team Spirit Award" April 2026
Timeline
Enrollment Advisor/HR. Support
Minneapolis College
11.2023 - Current
Part-Time Front Desk
The Renaissance Mariott Hotel
09.2023 - 11.2023
Hypertension Case Manager
Northpoint Health and Wellness
09.2021 - 09.2023
Medical Assistant
Broadway Family Medicine Clinic
05.2020 - 09.2021
Senior Graduate Financial Aid Counselor
Capella University
06.2017 - 05.2020
Health Insurance Representative 1
MNsure
05.2016 - 06.2017
Customer Service DME Sales Manager
McKesson
06.2015 - 05.2016
Associate of Arts Degree -
Minneapolis College
Medical Assisting Diploma -
Hamilton Technical College