Shapresha Givens
Saint Paul
Summary
Dedicated and skilled professional with expertise and knowledge to make a significant impact within the company. Eager to contribute to the organization's success while continuously expanding capabilities. Strong willingness to relocate and open to opportunities anywhere that will allow growth and learning in a dynamic work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
Allied Universal Security
05.2024 - Current
- Patrolled designated areas to maintain safety of locations, staff, and guests.
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Addressed incidents, emergencies and alarms quickly.
- Executed detailed searches of all personal items to block unauthorized access.
- Kept detailed records of daily activities such as incident reports and shift logs.
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Ensured all safety equipment was operational.
- Delivered exceptional customer service, assisting visitors with directions.
- Collaborated with management to develop security policies that aligned with industry best practices
- Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
- Deployed acute observation to detect potentially threatening behavior.
Logistics Specialist
C.H. Robinson
11.2023 - 05.2024
- Collaborated with vendors to guarantee on-time arrival of materials.
- Coordinated comprehensive logistics operations, ensuring effective inventory control.
- Cultivated and sustained partnerships with carriers to secure competitive rates.
- Utilized data analysis tools to identify trends in transportation costs, optimize routes, and reduce expenses by XX%
- Handled coordination of customs paperwork, maintaining adherence to global shipping regulations.
- Effectively resolved customer complaints regarding shipping and damaged items.
- Directed the management of reverse logistics focusing on product returns, repair tasks, and eliminating outdated goods.
GBRM billing specialist
AT&T Global Business - Public Sector Solutions
09.2022 - 03.2023
- Analyzed and improved contractual documents.
- Maintained accurate historical summaries of billing transactions.
- Facilitated transactions by handling checking account and Visa payments.
- Established structured schedules for installment payments.
- Managed operations across multiple screens concurrently.
- Evaluated financial histories for loan application approval.
- Review accounts for cancellation or resume service
- Completed thorough examination for case determination.
PCA Personal Care Assistant
Journey’s community Service inc
07.2021 - 09.2022
- Facilitated daily living activities.
- Enhanced routine for swapping undergarments periodically.
- Enhanced hygiene practices with effective bathing techniques.
- Administered prescribed medication safely.
- Prepared meals following safety and hygiene guidelines.
- Coordinated timely patient transportation to healthcare appointments.
Shift Manager
Avis Budget Group
02.2020 - 06.2022
- Managed daily shift operations effectively.
- Manage store opening and closing operations.
- Optimized systems for efficient database management and stock control.
- Enhanced business strategy with comprehensive sales data analysis.
- Conducted routine checks to sustain vehicle performance.
- Developed meaningful connections to enhance customer engagement.
Medical Billing Specialist
AMN Healthcare
04.2020 - 01.2022
- Analyzed medical bills to ensure proper reimbursement for worker injury cases.
- Developed analytical skills to interpret medical documents like CPT, ICD, HCPS, CMS.
- Utilize Mitchell System to ensure accuracy aligned with Company standards.
- Resolved overpayment issues and identified fraudulent transactions.
Customer Service Rep
Spearmint Rhino
03.2017 - 03.2020
- Communicated with customers via phone and face-to-face to deliver product/service information.
- Collected deposits and payments.
- Resolved customer service complaints by exchanging merchandise.
- Marketed new and additional services to customers.
Education
Certificate Phlebotomy Technician - Phlebotomy Technician
NHCO
Edina, MN04.2025
Associate of Applied Science - Theatre
College of Southern Nevada
Las Vegas, NV05.2019
College - Visual And Performing Arts
The Art Institute of Houston
Houston, TX05.2015
Skills
- Order Entry
- Microsoft Excel
- Microsoft Word
- Medical Coding
- Time management
- Phlebotomy Technician
- Sales Support
- Filing
- Organizing and Planning
- Teaching
- ICD Coding
- Accounts Receivable
- Filing (3 years)
- Insurance Verification
- Microsoft Proficient
- HIPAA
- Medical billing (2 years)
- Typing 35 words per min (5 years)
- Analysis Skills
- Sales Management
- Negotiation
- Supervising experience
- Multi-task
- Efficient
Certification
- Teaching Certification
- First Aid Certification
- CNA
- Certified Property Manager
- Certified Apartment Manager
- Phlebotomy Certification
Timeline
Security Officer Supervisor
Allied Universal Security
05.2024 - Current
Logistics Specialist
C.H. Robinson
11.2023 - 05.2024
GBRM billing specialist
AT&T Global Business - Public Sector Solutions
09.2022 - 03.2023
PCA Personal Care Assistant
Journey’s community Service inc
07.2021 - 09.2022
Medical Billing Specialist
AMN Healthcare
04.2020 - 01.2022
Shift Manager
Avis Budget Group
02.2020 - 06.2022
Customer Service Rep
Spearmint Rhino
03.2017 - 03.2020
Associate of Applied Science - Theatre
College of Southern Nevada
Certificate Phlebotomy Technician - Phlebotomy Technician
NHCO
College - Visual And Performing Arts
The Art Institute of Houston
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