Shari Dunbar

• Register residential and commercial customers for utility billing, customer managed online utility usage tracking & billing & payment options.
• Answer billing questions regarding usage information during specific billing periods using various formats for each utility electric, gas, water. Each of these utilities has a different type of measuring component, rate structure, and line-item customer charges on each month's bill.
• Provide customers with various billing programs available to customers. This would include equipment requirements, & details needed for operation, and different rate structures involved.
• Advise customers of available energy conservation programs, contact information for resources available to commercial and residential services.
• Credit & Collection season requires educating customers on available financial resources to assist in account balances. Negotiating and registering payment plans available using Wisconsin Public Service commission standards in order to help avoid service interruption, or reconnection of services once satisfactory financial resources and payment arrangements are scheduled.
• Assisted with manual monthly billing for Large Power Industrial accounts using meter read reports & entering information into pre calculated formulas in Excel, performed checks of each account before automated billing system was run overnight, and distributed new bills to each Industrial accounting contact once current billing was available.

Coordinated dispatch schedule for utility technicians and contractors during installation and repair operations.

• Rotating dual role scheduling between contractors and utility technicians for installation and repair of utility equipment for separate Electric, Gas, Water, and Distribution departments.
• Work with emergency crews and technicians during emergency situations using industry standards for each utility. Send communications to email groups during and after the issue has been resolved.