Experienced Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 8 years of actively work closely with manager to make sure rule and regulation are meet.
Overview
15
15
years of professional experience
Work History
Site Supervisor
Pathways to Community
04.2024 - Current
Supervise daily site operations, ensuring compliance with safety standards and organizational policies.
Provide clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Pass medication at accurate time.
Responsible for approving time card and mileage.
Conduct regular site inspections to assess conditions and implement corrective measures.
Train new team members on site policies and procedures.
Maintain records and logs of work performed and materials and equipment used.
Grocery shops for site and enter grocery receipt into system every week.
Customer Care Representative
Allina Health
10.2021 - 03.2024
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Registered new clients into Epic system.
Managed high-volume call traffic while maintaining quality service.
Documented customer interactions accurately in software for future reference.
Maintained files and updated all information in system.
Transferred calls to right department and sent note to correspondent regarding client concerns.
Resolved customer inquiries efficiently through phone and email communication.
Site Supervisor
Pathways To Community
02.2017 - 04.2021
Supervised daily site operations, ensuring compliance with safety standards and organizational policies.
Maintained records and logs of work performed and materials and equipment used.
Conducted regular site inspections to assess conditions and implement corrective measures.
Passed medication at accurate time.
Approved time card and mileage for staff.
Train new team members on site policies and procedures.
Maintain records and logs of work performed and materials and equipment used.
Grocery shopped for site and enter grocery receipt into system every week.
Personal Care Assistant
Sincere Home Care
08.2013 - 01.2017
Provided compassionate support to client with daily living activities and personal care needs.
Assisted clients in maintaining mobility through guidance and physical support during activities.
Followed individualized care plans tailored to client specific health requirements and preferences.
Monitored and documented client' health conditions, reporting changes to healthcare professionals promptly.
Recorded client intake of fluid and solid food intake.
Passed medication and took client vitals.
Prepared meals for client and responsible for getting clients to appointments, outings, and grocery shopping.
Kept home safe and clean.
Intake Specialist
Manpower Temporary Services
06.2010 - 07.2013
Conducted initial assessments to determine client needs and eligibility for services.
Streamlined intake processes, enhancing efficiency and reducing processing times for new clients..
Maintained accurate records in database systems, ensuring data integrity and compliance with regulations.
Prepared application to be sent out to potential clients.
Created spreadsheet in data base and made files for all potential and current applicant.
Answered phone calls and provided new applicant with required paperwork to initiate service.
Covered front desk and answered mailable phone lines and provided resources to guess.
Processed applicant application for postage stamps to be picked up by postal worker.
Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.