Sharita Catchings
Belle Plaine
Summary
Experienced Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 8 years of actively work closely with manager to make sure rule and regulation are meet.
Overview
15
15
years of professional experience
Work History
Site Supervisor
Pathways to Community
04.2024 - Current
- Supervise daily site operations, ensuring compliance with safety standards and organizational policies.
- Provide clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Pass medication at accurate time.
- Responsible for approving time card and mileage.
- Conduct regular site inspections to assess conditions and implement corrective measures.
- Train new team members on site policies and procedures.
- Maintain records and logs of work performed and materials and equipment used.
- Grocery shops for site and enter grocery receipt into system every week.
Customer Care Representative
Allina Health
10.2021 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Registered new clients into Epic system.
- Managed high-volume call traffic while maintaining quality service.
- Documented customer interactions accurately in software for future reference.
- Maintained files and updated all information in system.
- Transferred calls to right department and sent note to correspondent regarding client concerns.
- Resolved customer inquiries efficiently through phone and email communication.
Site Supervisor
Pathways To Community
02.2017 - 04.2021
- Supervised daily site operations, ensuring compliance with safety standards and organizational policies.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted regular site inspections to assess conditions and implement corrective measures.
- Passed medication at accurate time.
- Approved time card and mileage for staff.
- Train new team members on site policies and procedures.
- Maintain records and logs of work performed and materials and equipment used.
- Grocery shopped for site and enter grocery receipt into system every week.
Personal Care Assistant
Sincere Home Care
08.2013 - 01.2017
- Provided compassionate support to client with daily living activities and personal care needs.
- Assisted clients in maintaining mobility through guidance and physical support during activities.
- Followed individualized care plans tailored to client specific health requirements and preferences.
- Monitored and documented client' health conditions, reporting changes to healthcare professionals promptly.
- Recorded client intake of fluid and solid food intake.
- Passed medication and took client vitals.
- Prepared meals for client and responsible for getting clients to appointments, outings, and grocery shopping.
- Kept home safe and clean.
Intake Specialist
Manpower Temporary Services
06.2010 - 07.2013
- Conducted initial assessments to determine client needs and eligibility for services.
- Streamlined intake processes, enhancing efficiency and reducing processing times for new clients..
- Maintained accurate records in database systems, ensuring data integrity and compliance with regulations.
- Prepared application to be sent out to potential clients.
- Created spreadsheet in data base and made files for all potential and current applicant.
- Answered phone calls and provided new applicant with required paperwork to initiate service.
- Covered front desk and answered mailable phone lines and provided resources to guess.
- Processed applicant application for postage stamps to be picked up by postal worker.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Education
Computer Skills
American Indian Center
1530 E Franklin Ave Minneapolis Mn.LPN
Minneapolis Community And Technical College
Minneapolis, MNHigh School Diploma -
DuSable High School
49th And State Street Chicago, IL05-1988
Minneapolis Community And Technical College
Minneapolis, MNLPN
Minneapolis Community And Technical College
Minneapolis, MNAccounting And Finance
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Decision-making
- Safety awareness
- Supervisor experience
- Team leadership
- Effective communication
- Human Dynamics, Data Entry
- Nursing Experience
- Epic/ Team experience
- Prioritizing experience
- Attention to detail
- Safety oversight
Languages
English
Full Professional
Timeline
Site Supervisor
Pathways to Community
04.2024 - Current
Customer Care Representative
Allina Health
10.2021 - 03.2024
Site Supervisor
Pathways To Community
02.2017 - 04.2021
Personal Care Assistant
Sincere Home Care
08.2013 - 01.2017
Intake Specialist
Manpower Temporary Services
06.2010 - 07.2013
Computer Skills
American Indian Center
LPN
Minneapolis Community And Technical College
High School Diploma -
DuSable High School
Minneapolis Community And Technical College
LPN
Minneapolis Community And Technical College
Accounting And Finance
Minneapolis Community And Technical College
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