Company Overview: Joseph’s Chateau was established to enable the freedom to pursue joy by providing quality care through 203-AFC, Family Residential Services (FRS), 245D-HCBS, Rule 20, Judicial Involvement, VA-MFCHP, and Pending Recuperative Care for individuals with disabilities. We emphasize the benefit of self-determination so that each individual will have maximum opportunities to exercise choices to guide them on the path to maximum independence through embracing, supporting, and honoring each person’s individuality in a setting that is integrated into the community.
Summary: The Designated Coordinator (DC) and Designated Manager (DM) have 14 years of full-time work experience providing supervision to a direct care services team for individuals with disabilities or persons aged 65.
- Support the professional growth and development of Designated Coordinators, Scheduling Coordinators, and Mental Health Specialists through effective performance management, including frequent communication, performance feedback, training, and development. Responsible for interviewing, hiring, planning, and assigning work.
- Participate in all direct service staff recruitment, professional training, and ongoing performance evaluation and development opportunities.
- Assure that programs are adequately staffed and maintained within budget guidelines.
- Ensure high-quality documentation and performance by making sure that appropriate quality assurance measures are in place.
- Attend meetings and facilitate communication between the management team and program staff. Coordination of client services, including but not limited to:
- Screen referrals based on the needs of supported individuals, coordinate tours, and develop service contracts.
- Conduct client intake, admission, and assessments, and assure that individualized service plans are developed, implemented, reviewed, revised as necessary, and reported on as required by licenser/certification standards.
- Attend client support team meetings as needed.
- Provide and oversee high-quality, comprehensive documentation regarding individualized service plans, as required by licenser/certification standards.
- Investigate the internal and external reporting of possible neglect or abuse of vulnerable adults. Identify incident patterns, and implement corrective actions.
- Assist and oversee the development of daily client programming.
- Serve as a communication liaison between guardians and other service providers.
- Responsible for ensuring programs are run according to the organization’s mission, and promoting a positive work environment.
- Create quality contracts, proposals, reports, and presentations as needed.
- Develop and maintain programs, policies, and procedures, keeping up to date with state rules and legislative changes for all types of services.
- Develop and maintain strong community relationships by working with counties and regions to identify key need areas for new program development in response to community needs.
- Conduct program evaluations and quality assurance reviews.
- Serve on the Program Design Team to participate in continuous quality improvement.
- Assume the responsibilities of the Designated Coordinator whenever necessary, particularly in circumstances where staff are unable to fulfill their basic obligations. Financial Performance:
- Create rate data utilizing cost drivers and specified utilization per service line.
- Execute financial metrics and P&L for each service line.
- Drive the ongoing fiscal integrity of Unit-Based Services through the management of the proposed annual budget and monthly financial statement reporting. Skills/Abilities:
- Proven leadership abilities in fostering a culture of accountability, a high level of responsive and respectful communication, supporting continuous improvement.
- Effective time management, organizational skills, prioritization skills, and decision-making abilities, utilizing good judgment while being flexible and able to anticipate and respond effectively to change, emerging needs, and emergencies.
- Demonstrated skill and experience supporting vulnerable individuals.
- Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution. Working conditions:
- Driving between residences throughout the Twin Cities area.
- Must be able to work after-hours, when required, to oversee response to emergencies.