Shaun Anderson
Burnsville
Summary
Digital business professional with extensive experience in a variety of functions. Focused on enhancing online experiences, managing strategic partnerships and driving tangible results. Successfully developed, implemented, launched, and maintained several large-scale projects. Strategic visionary with expertise determining efficient and sustainable solutions for improving dotcom opportunities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Manager, eCommerce Business Operations
BEST BUY, INC.
Richfield
01.2017 - Current
- Lead, manage, and support eCommerce experiences, facilitate capability discussions with Category Management and Technology partners, maximizing the online customer experience, including eCommerce fulfillment SME
- Lead a team of project managers and allocate resources to support prioritized eCommerce enhancements, driving short- and long-term benefits, maximizing the online customer experience
- Lead discussions and manage relationship with business partners to understand the desired eCommerce experience and vision, fully vetting concepts to understand estimated benefits
- As well, capture enhancements looking for synergies leading to more efficient prioritization alignment
- Lead discussions with Technology partners team to understand roadmap plans
- While facilitating discussions advocating eCommerce concepts from business partners, by exploring experience and capability enhancements to deliver the desired result
Project Manager, Reverse Logistics
BEST BUY, INC.
Richfield
01.2014 - 01.2017
- Manage optimization-oriented projects, with a goal of streamlining processes, maximizing efficiencies, and increasing secondary market product recoveries
- Managed Enterprise initiative, emphasizing Lean/continuous improvement to eliminate an annual $75M expense associated with large appliance returns
- Led cross-functional team through problem discovery, solution implementation and results measurement
- Initial results in test market shows a 50% reduction in appliance returns on a per-store basis
- Components of work have since scaled
- Managed discovery of operational and systematic gaps that contributed to $100M TV damage in FY16
- Identified IT solutions, process improvements, and led creation of training video viewed by 20,000+ employees in US & Canada, emphasizing the importance of proper TV handling throughout supply chain network
- Led and supported reverse network optimization work
- Through analysis of shipping capabilities/costs and processing by locations, a 17% reduction in shipping and processing time for returned products was identified, leading to a quicker turnaround time to sell returned products, at a greater recovery
Category Manager
ADVANCE AUTO PARTS
Bloomington
01.2013 - 01.2014
- Managed end-to-end strategy and execution of commercial channel for retail products and office merchandise integration lead
- Partnered with merchants to construct, communicate, and execute commercial programs successfully launching first national branded program with a leading vendor
- Led all components of retail merchandise integration comprised of over 100,000 products that generate over $6B in revenue, across multiple national offices and 15+ business teams
- Built, organized, and led merchandise integration communications and trainings, leading to multi-million-dollar synergy savings for post-acquisition workstreams
Operations Manager, Best Buy Simplicity, Financial Services
BEST BUY, INC.
Richfield
01.2012 - 01.2013
- Led and managed end-to-end operations for Simplicity, a high-end, membership-based consumer electronics leasing and support program with an emphasis on a multi-channel customer experience
- Managed all operational elements of program, ranging from location identification and logistics process development, to inventory management requirements and operations training
- Efforts resulted in a clear, efficient and effective program in multiple markets
- Collaborated with partners across the organization to gain buy-in and operations support to expand program scope beyond product and lease offerings to include new warranty and support services, leading to a margin increase of 10%
- Oversaw development of best practice documents and training materials for sales force, third party vendors, call centers and technical support teams
Senior Associate Product Manager, Services
BEST BUY, INC.
Richfield
01.2011 - 01.2012
- Responsible for building and implementing warranty and install services operations, strategies, and capabilities for a leasing program and a customer loyalty program
- Collaboratively developed holistic operational processes for warranty and install services, allowing for in-home and remote fulfillment
- Created key components of on-going service coverage model for lease clients, ensuring dependable support throughout term of membership
- Led project management of national Buy Back program implementation
- Key components included stakeholder buy-in, communication and in-store signage
Associate Manager, Services Center of Excellence
BEST BUY, INC.
Richfield
01.2009 - 01.2011
- Responsible for supporting Services international expansion in seven countries with a focus on capabilities, operations and reporting
- Assessed, developed and implemented all aspects of services capabilities, enabling global consistencies for the Best Buy Enterprise
- Collaboratively built, trained and launched first in-store customer appointment-based platform
- Led to greater basket size and customer satisfaction
- Led development of first global scorecard for Services, identifying wins and opportunities in each country to drive operational enhancements
Associate Manager, Services Partnerships
BEST BUY, INC.
Richfield
01.2007 - 01.2009
- Responsible for managing new business programs in all program lifecycle phases
- Managed client relationships, collaboratively exploring business opportunities and launched successful partnerships
- Launched, managed and supported multiple programs with fortune 100 companies, cumulatively generating $19M in revenue and over 150,000 incremental Services work orders
- Managed regional market managers for $10M program operating in five markets nationally
- Led cross-functional meetings articulating the vision and importance of the business, to garner leadership support
Technical Licensing Specialist, Services Operations
BEST BUY, INC.
Richfield
01.2006 - 01.2007
- Responsible for Services operations support across all Best Buy stores
- Partnered with Enterprise and field teams to manage and execute various projects to better utilize our field labor and maximize efficiencies
- Identified the need and spearheaded creation of vehicle planograms to automate inventory replenishment providing installers and customers with more complete in-home solutions
- Assisted with consolidation to single scheduling system enabling our Geek Squad Installers to operate on a common platform
- Managed operations side of Services Partnership team programs generating incremental revenue and work orders for our service technicians
Demand Planning Analyst, Demand Planning
BEST BUY, INC.
Richfield
01.2003 - 01.2006
- Responsible for ordering and managing inventory for multiple product categories, re-forecasted and balanced stock to meet customer demand
- Ensured in-stock levels met budget and ad minimums to meet customer demand
- Selected to be a 'Customer Centricity Champion' to coach and train core Demand Planning teams of best practices and value specific to customer segments
- Managed vendor relationships and multiple product categories with varying lead times, turn times, costs and direct-to-store shipments
Retail and customer service positions within Best Buy Co., Inc.
BEST BUY, INC.
Richfield
01.1998 - 01.2003
Education
BS - Sociology
University of Wisconsin-La Crosse
La Crosse, WISkills
- E-commerce customer experience
- Strategic Planning
- Business model innovation
- Process optimization
- Cross-functional program management
- Retail Operations
Certification
Delta & Associates – Business Insights, Bronze Certification, 2014
Timeline
Senior Manager, eCommerce Business Operations
BEST BUY, INC.
01.2017 - Current
Project Manager, Reverse Logistics
BEST BUY, INC.
01.2014 - 01.2017
Category Manager
ADVANCE AUTO PARTS
01.2013 - 01.2014
Operations Manager, Best Buy Simplicity, Financial Services
BEST BUY, INC.
01.2012 - 01.2013
Senior Associate Product Manager, Services
BEST BUY, INC.
01.2011 - 01.2012
Associate Manager, Services Center of Excellence
BEST BUY, INC.
01.2009 - 01.2011
Associate Manager, Services Partnerships
BEST BUY, INC.
01.2007 - 01.2009
Technical Licensing Specialist, Services Operations
BEST BUY, INC.
01.2006 - 01.2007
Demand Planning Analyst, Demand Planning
BEST BUY, INC.
01.2003 - 01.2006
Retail and customer service positions within Best Buy Co., Inc.
BEST BUY, INC.
01.1998 - 01.2003
BS - Sociology
University of Wisconsin-La Crosse
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