Shauna Winter
Forest Lake
Summary
Results-driven store manager with a proven track record in optimizing store operations, enhancing customer satisfaction, and implementing effective inventory management practices.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General
Moundsview, MN
05.2025 - Current
- Managed daily store operations, ensuring optimal staff performance and customer satisfaction.
- Trained and supervised team members on product knowledge and sales techniques.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Executed visual merchandising strategies to enhance store presentation and drive sales.
- Developed weekly schedules to optimize labor costs while meeting customer needs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Hotel Front Desk Clerk
Rocksino by Hard Rock
Deadwood, SD
03.2024 - 03.2025
- Managed guest check-in and check-out processes efficiently.
- Resolved guest inquiries and complaints to enhance satisfaction.
- Coordinated room bookings and maintained accurate reservation records.
- Provided information about hotel amenities and local attractions effectively.
- Processed payments and managed cash handling procedures accurately.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Trained new front desk staff on operational protocols and customer service standards.
- Implemented improvements in front desk workflow to streamline operations.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Oversaw and organized calendar for special events.
Personal Shopper
Walmart
Spearfish, SD
11.2020 - 01.2024
- Trained new staff on best practices for personal shopping services.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Shopped customers orders quickly
Hardlines Department Manager
Walmart
Blaine, MN
11.2017 - 11.2020
- Led team in achieving sales goals through effective merchandise planning and inventory management.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed sales data to optimize product placement and enhance customer experience.
- Implemented loss prevention measures, reducing shrinkage within department by monitoring stock levels.
Customer Service Manager
Walmart
Blaine, MN
02.2016 - 11.2017
- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed team of cashiers and customer service representatives
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Assisted with end of day process. Counting registers, change and coupons
- Administered register audits
- Scheduled associates breaks and register assignment
Education
High School Diploma -
Centennial High School
Circle Pines, MNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Inventory management
- Store merchandising
- Cash management
- Recruitment and hiring
- POS systems
Timeline
Store Manager
Dollar General
05.2025 - Current
Hotel Front Desk Clerk
Rocksino by Hard Rock
03.2024 - 03.2025
Personal Shopper
Walmart
11.2020 - 01.2024
Hardlines Department Manager
Walmart
11.2017 - 11.2020
Customer Service Manager
Walmart
02.2016 - 11.2017
High School Diploma -
Centennial High School