Shauna Winter
Forest Lake
Summary
Results-driven store manager with a proven track record in optimizing store operations, enhancing customer satisfaction, and implementing effective inventory management practices.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General
05.2025 - Current
- Managed daily store operations, ensuring optimal staff performance and customer satisfaction.
- Trained and supervised team members on product knowledge and sales techniques.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Executed visual merchandising strategies to enhance store presentation and drive sales.
- Developed weekly schedules to optimize labor costs while meeting customer needs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Hotel Front Desk Clerk
Rocksino by Hard Rock
03.2024 - 03.2025
- Managed guest check-in and check-out processes efficiently.
- Resolved guest inquiries and complaints to enhance satisfaction.
- Coordinated room bookings and maintained accurate reservation records.
- Provided information about hotel amenities and local attractions effectively.
- Processed payments and managed cash handling procedures accurately.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Trained new front desk staff on operational protocols and customer service standards.
- Implemented improvements in front desk workflow to streamline operations.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Oversaw and organized calendar for special events.
Personal Shopper
Walmart
11.2020 - 01.2024
- Trained new staff on best practices for personal shopping services.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Shopped customers orders quickly
Hardlines Department Manager
Walmart
11.2017 - 11.2020
- Led team in achieving sales goals through effective merchandise planning and inventory management.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed sales data to optimize product placement and enhance customer experience.
- Implemented loss prevention measures, reducing shrinkage within department by monitoring stock levels.
Customer Service Manager
Walmart
02.2016 - 11.2017
- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed team of cashiers and customer service representatives
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Assisted with end of day process. Counting registers, change and coupons
- Administered register audits
- Scheduled associates breaks and register assignment
Education
High School Diploma -
Centennial High School
Circle Pines, MNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Inventory management
- Store merchandising
- Cash management
- Recruitment and hiring
- POS systems
Timeline
Store Manager
Dollar General
05.2025 - Current
Hotel Front Desk Clerk
Rocksino by Hard Rock
03.2024 - 03.2025
Personal Shopper
Walmart
11.2020 - 01.2024
Hardlines Department Manager
Walmart
11.2017 - 11.2020
Customer Service Manager
Walmart
02.2016 - 11.2017
High School Diploma -
Centennial High School