Shaunessy Feriancek
Lakeville
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
12
12
years of professional experience
Work History
Document Management Team Lead
ActivStyle/AdaptHealth
02.2020 - Current
- Clerical work, reviewing/validating documents
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Supervisor
ASIA INC
06.2012 - Current
- Customer Service/Problem Solving/De-escalating situations
- Supervising Entry Gate
- Helping with employee clock in/clock out(written, manual)
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Child Care Aide
Creative Kids Academy
05.2019 - 02.2020
- Supervising and caring for multiple children
- Keeping families informed on the child(ren)s day
- Keeping paperwork and classroom organised
- Cleaning.
Licensed Child Care Provider
A Step Ahead
06.2016 - 12.2018
- Supervising and caring for multiple different age groups
- Learning lessons/circle time for all different age groups
- Cleaning
- Diaper Changes
- Lunches/Snacks following food program
- Dealing with families.
Sales Associate
Holiday Station Stores
05.2015 - 08.2016
- Customer Service
- Cleaning
- Cash Handling
- Organising/Stocking
- Dealing with customer complaints/issues.
Associate/Assistant Manager
Marley Bounce Party
11.2013 - 02.2015
- Supervising children of all age groups
- Cleaning
- Hosting Parties
- Booking Parties
- Closing the store/doing the end of day report
- Cash Handling
- Dealing with Customer complaints
- Training co-workers.
Education
High School Diploma -
Thomas Jefferson High School
Bloomington, MN06.2012
Skills
- Performance monitoring
- Coaching and Mentoring
- Customer Focus
- Performance Improvement
Timeline
Document Management Team Lead
ActivStyle/AdaptHealth
02.2020 - Current
Child Care Aide
Creative Kids Academy
05.2019 - 02.2020
Licensed Child Care Provider
A Step Ahead
06.2016 - 12.2018
Sales Associate
Holiday Station Stores
05.2015 - 08.2016
Associate/Assistant Manager
Marley Bounce Party
11.2013 - 02.2015
Supervisor
ASIA INC
06.2012 - Current
High School Diploma -
Thomas Jefferson High School
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