Shawn Austed
Delano
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Manager
Tonka Shoe Box
06.2015 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Nanny
Gina Hansen
08.2006 - 07.2013
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
Nanny
Beth Anderson
08.2006 - 02.2013
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Stay at Home Mom
Self
08.1993 - 05.2012
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
GED -
Orono GED
Orono MN Skills
- Performance Management
- Staffing
- Policy Implementation
- Strategic Planning
- Workforce Management
- Employee Training
- POS Systems
- Supply Ordering
- Store Merchandising
- Operations Management
- Customer Service Management
- Team Development
- Promotional planning
- Store Opening and Closing
- Goal Setting
- Hiring and Training
- Coaching and Mentoring
- Sales Growth
Timeline
Manager
Tonka Shoe Box
06.2015 - Current
Nanny
Gina Hansen
08.2006 - 07.2013
Nanny
Beth Anderson
08.2006 - 02.2013
Stay at Home Mom
Self
08.1993 - 05.2012
GED -
Orono GED
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