Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shawn Schoen

Sauk Rapids

Summary

I am applying for the position of Service Manager. This is a very exciting opportunity and I feel that I have the knowledge and experience to be successful 20 years of management background. I am very motivated, organized, and a very quick learner. I feel this would be a very easy transition. I have exceeded expectation in all career paths that I have pursued. I am a highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Service Advisor

Nuss Truck & Equipment
Monticello
02.2023 - Current
  • Assisted customers with service inquiries and equipment recommendations.
  • Scheduled service appointments to optimize workflow and efficiency.
  • Coordinated communication between customers and technicians for clarity.
  • Educated customers on repairs needed and maintenance recommendation.
  • Processed warranty claims and managed related documentation effectively.
  • Resolved customer complaints promptly to ensure satisfaction with services.
  • Collaborated with sales team to identify upselling opportunities during consultations.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Collected deposits or payments and arranged for billing.

Service Advisor/Foreman

Gatr Truck Center
Sauk Rapids
06.2018 - Current
  • Customer service
  • Dispatching work to technicians
  • Setting expectations for sales staff and technicians
  • Keeping track of employee hours and making sure proficiency and efficiency levels are above goal
  • Keeping all employees on task to keep shop flowing
  • Shop moral
  • Master Certified
  • Making sure estimates are correct and on time - keep or effective labor rate at or above goal
  • Keeping track of inventory

Assistant Manager & Store Manager

Royal Tire
St. Cloud
07.2012 - 12.2017
  • Guest services and relations
  • Manage traffic flow in service area and sales
  • Estimating, inventory, scheduling (guests and employees), interviewing, entering payroll hours, and reviews. Setting expectations for sales staff and technicians
  • Making sure all employees are following company policies and procedures
  • Setting budget/plan and putting a business plan together to meet or exceed these expectations
  • Hold employees accountable for day to day tasks

Service Manager

Tires Plus
St. Cloud
06.2008 - 07.2012
  • Manage the service area
  • Finished 2nd at Top Gun Training
  • Setting expectations of employees and constant follow up.

Store Manager and Service Manager

Granite City Tire & Auto
Sartell & St. Cloud
04.1998 - 05.2008
  • Worked with budgeting, A/R, A/P, payroll, and P and L statements
  • Some Marketing (radio and mailers)
  • Manage over all flow of business from Guest, Employees, and Community

Education

AAS - Accounting

St. Cloud Technical College
St. Cloud
01.2012

High School -

Sauk Center High School
Sauk Center
01.1992

Skills

  • Customer service
  • Warranty processing
  • Service scheduling
  • Technician coordination
  • Repair estimating
  • Customer relationship management
  • Effective communication
  • Conflict resolution
  • Records management
  • Workflow management
  • Service order flow
  • Client rapport
  • Multitasking and organization
  • Goal-oriented mindset
  • Strong work ethic

Certification

  • Master Certified Service Advisor

References

References available upon request.

Timeline

Service Advisor

Nuss Truck & Equipment
02.2023 - Current

Service Advisor/Foreman

Gatr Truck Center
06.2018 - Current

Assistant Manager & Store Manager

Royal Tire
07.2012 - 12.2017

Service Manager

Tires Plus
06.2008 - 07.2012

Store Manager and Service Manager

Granite City Tire & Auto
04.1998 - 05.2008

AAS - Accounting

St. Cloud Technical College

High School -

Sauk Center High School

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