Shawna Langren
Minneapolis
Summary
Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solid Organ Transplant Support Service Supervisor
M Health Fairview - University of Minnesota Medical Center
06.2021 - Current
- Supervises administrative support staff members, assesses the administrative needs of patients, and delegates tasks appropriately. Provides guidance and training to assigned staff responsible for scheduling and frontline administrative activities.
- Manage the collaboration with other groups within the BMT/SOT teams to provide efficient care and services to our patients.
- Implements programs for employee development and continuing education of administrative teams using Sharepoint, EPIC, and other project building systems.
- Develops and utilizes management information reports to assess productivity, quality assurance and performance trends of the administrative functions
Patient Registration Lead
M Health Fairview - ASC Maple Grove
07.2020 - 06.2021
- Schedule's and maintains patient appointments
- Manages patient registration and check in process
- Ensures appropriate communication utilizing appropriate systems for documentation.
- Maintains work queue's through Mychart and Epic, and responds to patients medical/scheduling needs using those systems.
- Manage registration for the MG COVID Vaccine clinic
- Train and update team members on new protocols regarding vaccine and scheduling/end of day processes
Switchboard Operator - Customer Care Connections
M Health Fairview - Midway Corporate Offices
08.2019 - 07.2020
- Coordinates the flow and exchange of information related to patient activity, as well as other clerical functions that meet the needs of scheduling.
- Operation of PC windows based computers and related equipment by answering and completing external and internal calls.
- Participates actively in department problem solving and coordinating patient schedules for multiple disciplines.
- Trained new staff member's and assisted with call auditing
Operations and Staffing Supervisor
LBrands - Victoria's Secret Stores
10.2017 - 08.2019
- Manage payroll, scheduling, and controlling stores expenses efficient and effectively.
- Train and coach associates to serve the customer as their top priority in training settings.
- Participate in overall merchandising presentations of each brand by reviewing brand guide maps, preparing merchandise for execution and participating in floor set activities.
- Gain business insight by reviewing total store results daily, weekly, and monthly while linking those results to behaviors to actions.
Education
Bachelor of Arts - Nursing
St. Catherine University
Saint Paul, MN12-2026
Bachelor of Science - Nursing
St. Catherine University
Saint Paul, MN12-2026
Skills
- Supervisory role experience
- Employee engagement
- Critical thinking
- Multitasking and organization
- Staff training
- Documentation
- Active listening
- Coordination
- Collaboration & Interdisciplinary Teamwork
- Clinical Assessment & Patient Care
Accomplishments
- Improved store standards to achieve "Good Job Strategy" with current company and store managers.
- Helped redevelop an existing program to educate coworkers and branch personnel.
- Mentor staff and new hires on existing and future problem solving skills through the VS store/company.
- Lead administrative support at assigned COVID vaccine clinic through 2020-2021.
Certification
Basic Life Support (BLS) - American Heart Association (Expires 4/1/2028)
Timeline
Solid Organ Transplant Support Service Supervisor
M Health Fairview - University of Minnesota Medical Center
06.2021 - Current
Patient Registration Lead
M Health Fairview - ASC Maple Grove
07.2020 - 06.2021
Switchboard Operator - Customer Care Connections
M Health Fairview - Midway Corporate Offices
08.2019 - 07.2020
Operations and Staffing Supervisor
LBrands - Victoria's Secret Stores
10.2017 - 08.2019
Bachelor of Arts - Nursing
St. Catherine University
Bachelor of Science - Nursing
St. Catherine University