Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shawna Poppe

Preston

Summary

I am an achieved manager with strong leadership and supervisory skills. I am able to deescalate situations of turmoil and promote optimism and team work. I have proven to be dependable, trustworthy and hardworking over the 20 years of being employed with current facility. I have been lead supervisor for the 18 of the 20 years of employment. Some of the duties include supervising staff members in the proper usage of monetary exchanges as well as upholding accountability for checklists not matching up. I lead by example practicing what is preached showing kindness while also being able to hold affirmative action as far as keeping staff within rules, laws and guidelines not only for the business but for the city and the state and federal laws as well.

Overview

21
21
years of professional experience

Work History

Manager

B&B Olympic Bowl
Preston, MN
06.2005 - Current
  • Oversaw daily operations, ensuring high-quality customer service and satisfaction.
  • Trained staff on operational procedures and safety protocols to enhance performance.
  • Implemented rules and guidelines and laws to customers and staff.
  • Supervised the etiquette of employees with customers during calm and stressful situations.

Education

Associate of Science - Health Information Management

Rasmussen University
St. Cloud, MN
06-2024

High School Diploma -

Mabel-Canton High School
Mabel, MN
06-2008

Pharmacy Technician - Pharmacy Technician

Rasmussen University
St. Cloud, MN
03-2020

Skills

  • Great customer service mannerism
  • Exercise team leadership by showing/setting good example
  • Utilize time management
  • Ability to make quality decisions in a calm or critical environment
  • Excellent verbal and written communication

Languages

English
Full Professional

Timeline

Manager

B&B Olympic Bowl
06.2005 - Current

Associate of Science - Health Information Management

Rasmussen University

High School Diploma -

Mabel-Canton High School

Pharmacy Technician - Pharmacy Technician

Rasmussen University
Shawna Poppe