Shawnquella Williams
Champlin
Summary
Dedicated professional with a strong background in customer service and special needs support, notably at First Student Transportation. Skilled in effective communication and problem-solving, I excel at fostering positive interactions and enhancing customer satisfaction. My patience and active listening abilities contribute to a secure and engaging environment for all.
Overview
26
26
years of professional experience
Work History
Special Needs Bus Monitor
First Student Transportation
Champlin, MN
09.2020 - Current
- Monitored student safety and behavior during transportation to ensure a secure environment.
- Assisted students with special needs in boarding and exiting the bus.
- Communicated effectively with parents and school staff regarding student well-being.
- Implemented behavioral strategies to support positive interactions among students.
- Monitored environmental factors such as temperature control within the bus, ensuring a comfortable and safe atmosphere for all passengers.
- Greeting parents/Customers and communicating behavioral issues
Customer Service Representative
Reed’s Family Outdoor Outfitters
Bemidji, MN
09.2011 - 02.2019
- Resolved customer inquiries through various communication channels, ensuring clarity and satisfaction.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Developed FAQs and support resources, improving self-service options for customers.
- Analyzed service metrics to pinpoint opportunities for process enhancement.
Customer Service Representative
Midwest Readers
Anoka, MN
01.2006 - 05.2009
- Addressed customer inquiries across multiple communication channels, guaranteeing clarity and satisfaction.
- Processed orders and returns efficiently, maintaining accuracy throughout transactions.
- Assisted in training new team members on customer service protocols and systems.
- Documented customer interactions in CRM system, enhancing record accuracy and retrieval.
Customer Service Representative
Pro Staff
Minneapolis, MN
08.2000 - 02.2005
- Facilitated customer decisions by providing insights into product features and benefits.
- Organized and maintained sales floor to elevate customer engagement.
- Supported inventory management by restocking shelves and performing counts
- Collaborated with team members to ensure timely completion of daily tasks
Education
High School Diploma -
Champlin Park High School
Champlin, MN06.2004
Skills
Strong communication
I am patient
Great at problem solving
I am a active listener
Professionalism
Timeline
Special Needs Bus Monitor
First Student Transportation
09.2020 - Current
Customer Service Representative
Reed’s Family Outdoor Outfitters
09.2011 - 02.2019
Customer Service Representative
Midwest Readers
01.2006 - 05.2009
Customer Service Representative
Pro Staff
08.2000 - 02.2005
High School Diploma -
Champlin Park High School