Shayla Courteau
Minneapolis
Summary
Recent graduate with foundational knowledge in theater and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server, Host Captain, Banquet Server, Porter
Surly Brewing Co.
Minneapolis, MN
05.2023 - Current
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 10+ tables at a time
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using Toast POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Theater Usher, Cashier
The Children's Theatre Company
Minneapolis, MN
03.2022 - 03.2023
- Assisted guests by scanning tickets and directing them to their proper seating inside the theater
- Maintained a clean work environment by picking up trash, sweeping, vacuuming, and taking out trash during/after each show
- Managed concessions for guests before/during/after each show to ensure a proper flow of business for guest satisfaction
- Assisted guests with accessibility needs, such as wheelchair accommodation, and directed guests to the reserved quiet room for children upon request
- Managed the flow of merchandise restocking and maintained a professional demeanor when making accommodations/suggestions
Lead Cashier
Ulta Beauty
Bloomington, MN
11.2020 - 07.2022
- Consistently remained the top seller in-store for the Ultamate Rewards Credit Card/Mastercard, and signed guests up for Ulta Loyalty
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Trained and supervised a team of 7+ cashiers to ensure efficient checkout processes and exceptional customer experiences
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
- Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
- Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
Grocery Stocker
Cub Foods
Minneapolis, MN
07.2019 - 08.2020
- Maintained accurate inventory levels by regularly restocking shelves and monitoring product expiration dates
- Ensured proper organization and arrangement of products on shelves to optimize customer shopping experience
- Efficiently unloaded delivery trucks and sorted merchandise for easy access and storage
- Collaborated with team members to complete daily tasks, such as stocking, cleaning, and organizing the store
- Assisted customers in finding items they needed and provided recommendations based on their preferences
- Performed regular quality checks to identify damaged or expired products, promptly removing them from shelves
- Maintained cleanliness of work area, including sweeping floors, sanitizing surfaces, and disposing of trash properly
- Collaborated with management to develop strategies for improving stockroom organization and workflow efficiency
- Responded promptly to customer inquiries regarding product availability or location within the store
- Demonstrated excellent time management skills by efficiently completing assigned tasks within designated timeframes
- Increased overall store productivity by streamlining stock replenishment processes
- Maintained a positive working relationship with colleagues, fostering a cooperative work environment
Host/Busser
The Howe
Minneapolis, MN
04.2018 - 10.2018
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring a smooth flow of service
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Maintained cleanliness and organization of the host stand area at all times
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
- Supported the team during peak hours by assisting with seating arrangements and managing waiting lists
- Maintained cleanliness of dining area by promptly cleaning spills, removing used plates and utensils, and replenishing supplies as needed
Education
Bachelor of Arts - Theatre
University of Minnesota
Twin Cities, MN05.2024
Skills
- Typing Proficiency: 55 WPM
- High energy and stamina
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Menu memorization
- Sales expertise
- Sales techniques
Certification
- Driver's License
- TIPS Certification
- CPR Cerfitication
Languages
ASL - Intermediate
English - Expert
Timeline
Server, Host Captain, Banquet Server, Porter
Surly Brewing Co.
05.2023 - Current
Theater Usher, Cashier
The Children's Theatre Company
03.2022 - 03.2023
Lead Cashier
Ulta Beauty
11.2020 - 07.2022
Grocery Stocker
Cub Foods
07.2019 - 08.2020
Host/Busser
The Howe
04.2018 - 10.2018
Bachelor of Arts - Theatre
University of Minnesota