Shayna DeWolf

Responsible for independently managing a financially viable PDS Health supported dental office(s). This is done by driving year over year revenue, managing profit growth and expenses, and consistently executing the PDS Operational Model in partnership with the Owner Dentist.

Other key responsibilities:
-Modeling the company culture, values, standards, and best operational practices.

-Oversee hiring, training, development and retention of right fit team members.
-Assess, investigate, and resolve staff and patient issues and create a timely yet logical resolution.
-Being the catalyst for the Perfect Patient Experience.
-Ensure compliance with Company, State, and Federal policies.

-B2B, including being an active member of the Chamber of Commerce, volunteering, and participating in other networking opportunities in the community.

-Inventory, par evaluation, and ordering of all product in clinic.

Accomplishments while in role:
-Transforming an office with a long standing history of cash burn into a successful operation

-Achieving highest producing month (July 2024)
-Nominated for Office of the Month (Honorable Mention)
-Selected for the HiPo (High Potential) Regional Transitional Training Program

I transferred my skills as an Assistant Manager at Target Starbucks to a General Manager of Starbucks with Sherman Associates. My first location I oversaw was in West St. Paul. After one year where I successfully made the business profitable, I was transferred to the location in downtown Minneapolis. This was one of the busiest licensee Starbucks in the state of MN.

My responsibilities included:

-Responsible for hiring, training, and retaining a staff of 25+ top talented individuals; scheduling my team to sustain weekly revenue of over $40,000.

-Leading with courage to push the status quo, and drive for results.

-Manage the store's financial performance by reviewing Profit and Loss statements and meeting budget expectations.

-Modeling legendary customer service to all internal and external guests.

-Actively manage team members by conducting regular performance assessments, providing feedback, setting achievable goals.

-Create pars and ordering product required for production, as well as conduct monthly inventory for all product in the store.

-Managing conflict while holding team members accountable to expectations.

-Problem analysis, quick decision making, and thoughtful execution.

-Strategic time management to complete administrative and operational responsibilities.

-Ensure regular maintenance is conducted on all equipment to ensure the smooth operation of store functions.

-Assisting Team Lead in monitoring day to day operations.

-Aiding in retention and development of a team of fifteen people at a time.

-Responsible for training all new employees to a caliber that met store needs and brand standards.

-Creating and fostering a diverse, inclusive, positive environment for all employees and guests.

-Problem solving efficiently and effectively.

-Setting, executing, and achieving sales goals.

-Assist with inventory and ordering of all product for daily operations.