Shayna Salerno
Eyota
Summary
Devoted healthcare professional, driven to promote healthy habits to encourage patient well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Cardinal of Minnesota
02.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
Desk Operations Specialist
Mayo Clinic
11.2023 - 02.2025
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Completed cashier and point of sale operations.
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Facilitated effective communication between front office personnel, back office staff, and technology teams, promoting cohesive teamwork across departments.
Education
High School Diploma -
Dover Eyota High School
Eyota, MN06-2021
Radiography
Rochester Community And Technical College
Rochester, MNSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Client documentation
- Direct patient care
- Appointment scheduling
- Patient care
- Disability awareness
- Patient management
- Multitasking and organization
Timeline
Desk Operations Specialist
Mayo Clinic
11.2023 - 02.2025
Direct Support Professional
Cardinal of Minnesota
02.2022 - Current
High School Diploma -
Dover Eyota High School
Radiography
Rochester Community And Technical College